FIRST Services Program Coordinator

Criminal Justice Ministry (CJM) is seeking a First Services Program Manager to lead a critical access‑to‑care program serving justice‑involved individuals and families across the St. Louis region. This role also provides oversight of the Hope in Motion bus trip program that connects children with their incarcerated parents, strengthening family bonds and supporting long‑term stability. It is a hands‑on, community‑facing position for someone passionate about equity, dignity, and removing barriers to care.

The First Services Program Manager leads CJM’s First Services program, which provides immediate assistance by connecting clients to essential resources, including healthcare, behavioral health, and substance use services. The role blends direct client engagement, program administration, volunteer coordination, data management, and community partnership development. The Program Manager also serves as an ambassador for CJM at community events and partner meetings.

• Meet with referred clients to assess and address immediate needs
• Support Foundations First clients in establishing care with external providers
• Schedule appointments, provide follow‑up support, and offer transportation as needed
• Conduct home visits for appointment coordination and ongoing support

• Lead and coordinate the Hope in Motion bus trip program, working with families, volunteers, transportation providers, and the Department of Corrections
• Document all services and outcomes in Apricot/Bonterra
• Track program metrics and support reporting for leadership and funders
• Ensure compliance with CJM policies and program guidelines

• Recruit, train, schedule, and supervise volunteers supporting First Services
• Provide ongoing support and recognition to promote volunteer engagement and retention

• Build and maintain relationships with medical, dental, behavioral health, and substance use providers
• Represent CJM at community events and partner meetings
• Promote access to First Services throughout the St. Louis area

• Bachelor’s degree in Social Work, Human Services, Criminal Justice, or related field (or equivalent experience)
• Minimum of 2 years of experience in program coordination, case management, or human services
• Experience working with justice‑involved individuals preferred
• Volunteer coordination experience a plus
• Strong communication, organization, and relationship‑building skills
• Ability to work independently and collaboratively
• Proficiency in Microsoft Office;
  Apricot/Bonterra experience preferred
• Valid driver’s license, reliable transportation, and ability to transport clients

• Combination of in‑office, community‑based, and occasional evening/weekend work
• Employment type: Full-time
• Reports to: Director of Programs
• Salary: $45,000 annually

Entry level