Quality Manager

Location: St. Louis

Apply for the Quality Manager role at Beltservice Corporation
.

Company Overview

Beltservice Corporation is a leading fabricator of custom conveyor belting. Every day we stake our reputation on the durability, variety, and performance of the products we produce, committed to delivering high-quality products through innovation and excellence. We are seeking a highly innovative Quality Manager with a builder's mindset — someone who can create structure from scratch and drive rapid improvements in how quality is managed.

Job Summary

We are looking for a hands‑on Quality Manager to build and lead our Quality function as we continue to scale. You will take ownership of designing, implementing, and maturing a full Quality Management System (QMS) tailored to a high‑mix, custom manufacturing environment. The groundwork is in progress, but we need a leader who can complete the structure, standardize practices across the operation, and embed a culture of accountability and continuous improvement.

If you’re looking for a role in Quality with direct, meaningful impact on customer satisfaction, operational efficiency, and profitability, we want to hear from you!

Core Values

• Get it Done: Complete tasks with minimal supervision, solve problems with a positive attitude, and work collaboratively.
• Raise the Standard: Strive for continuous improvement, be open to learning and teaching, and aim to be the best in the industry.
• Do the Right Thing: Value honesty and integrity, see the big picture, and lead by example with humility and confidence.
• Passion for Service: Be responsive and dedicated to customers and ensure promises are met.

Quality Management System (QMS) Development

• Build and implement a complete Quality Management System, including SOPs, Work Instructions, and document control standards.
• Establish structured review, approval, and version control processes to ensure accuracy and accessibility of all quality documents.
• Integrate the QMS into daily plant operations and ensure alignment with company strategy and customer expectations.

Quality Leadership, Reviews, and Governance

• Lead regular management reviews, communicate quality performance, and drive accountability for corrective actions and improvements.
• Assess and secure necessary quality resources, including Quality Technicians/Inspectors, to support a fully functioning quality department.
• Strengthen cross‑functional governance processes, including the Material & Corrective Action Board (MCAB).

Customer Claims, RGA, and Feedback Management

• Oversee the customer complaint and RGA process from intake through closure, ensuring thorough investigation, root cause analysis, corrective action, and communication.
• Implement consistent logging, categorization, trend analysis, and follow‑up procedures to improve responsiveness and reduce returns.
• Improve customer satisfaction by reducing credits and enhancing first‑pass quality.

Nonconformance, Root Cause, and Corrective Actions

• Establish a plant‑wide nonconformance management process, including identification, containment, documentation, and root cause analysis.
• Lead and standardize CAPA activities, ensuring timely closure, effectiveness verification, and communication across departments.
• Provide training and coaching on formal problem‑solving tools (5 Why, Fishbone, A3, etc.).

Inspection, Process Control, and Calibration

• Implement standardized in‑process and final inspection methods.
• Develop quality control standards, control plans, and measurable inspection criteria for all major product families.
• Oversee calibration of all measuring tools and ensure full traceability and accurate record keeping.

Supplier Quality Management

• Develop supplier qualification criteria and ensure proper vetting of critical suppliers.
• Implement systematic incoming inspection practices based on supplier performance and part criticality.
• Drive supplier corrective actions and collaborate on performance improvement initiatives.

Operational Control, Drawings, and Tolerances

• Lead the development and maintenance of standard product drawings and internal tolerances across the organization.
• Ensure all operational processes are supported by clear documentation, visual…