Quality Assurance Manager

Quality Manager – (Greater St. Louis, MO Area)

Sign‑On Bonus
Day Shift

The Quality Manager is a critical member of the Site Leadership Team in the Greater St. Louis, MO facility. Reporting to the business unit Quality Director, this role is the champion for quality culture and continuous improvement.

You will be responsible for creating a climate of trust, driving cross‑functional collaboration, and building a robust, state‑of‑the‑art Quality Management System (QMS) that ensures safety, compliance, and customer satisfaction across all operational areas.

• Develop a strong quality culture by leading, training, coaching, and motivating quality inspectors, lab technicians, and the document controller.
• Partner with site leadership across safety, productivity, customer‑service, and security initiatives to resolve operational challenges and identify work process improvements.
• Lead all GMP‑related activities on site, ensuring robust training and adherence to standards.
• Provide leadership, coaching, and counseling to develop team members’ interpersonal and technical skills.

• Manage a multi‑shift crew including quality inspectors, lab technicians, and a document controller.
• Oversee the QC Laboratory
  , which is responsible for the analysis of raw materials and compounded materials.
• Manage quality inspection actions and resolve product quality standard applications by accurately interpreting specifications.
• Utilize advanced analytical methods including Gas and Liquid Chromatography, Elemental Analysis, Titration, Infrared Spectrometry, and more to manage investigations and process validations.

• Lead site investigations of non‑conformances using effective root cause analysis (RCA) and implement robust corrective and preventive actions (CAPA).
• Drive team efforts for collecting, analyzing, and summarizing product quality results data and trends to inform continuous improvement initiatives.
• Lead and support external customer and regulatory audits
  , as well as internal audits.
• Develop and maintain all quality systems at the facility, ensuring they meet current Good Manufacturing Practice (GMP) standards.
• Provide quality management support for both new product introduction and current product sustaining activities.

• Bachelor’s degree in a relevant field (Chemistry, Engineering, Biology, or related science preferred).
• Minimum of 5 years of quality management or supervisory experience in a metrics‑driven GMP manufacturing environment (Food, Pharma, Cosmetic, OTC, Personal Care).
• SAP knowledge is a must.
• Proven experience in setting up and maintaining robust quality systems and a thorough knowledge of GMP standards.
• Excellent writing, communication, and Microsoft Office skills.

Company offers a robust suite of benefits designed to support your total well‑being, growth, and security:

• Financial Security
  : 401(k) with a generous company match.
• Bonus incentive programs (based on individual and organizational performance).
• Health & Wellness
  :
  Comprehensive Medical, Dental, & Vision benefits; company‑paid life and short‑term disability insurance; voluntary benefits including additional life, disability, and hospital/accident insurance.
• Work/Life Balance
  :
  Competitive Paid Time Off (PTO) package.

Kelly Services is proud to be an Equal Employment Opportunity and affirmative action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.