Hybrid Call Center Quality Assurance Analyst
Listed on 2026-10-09
-
Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers
Keefe Group, LLC in the St. Louis metro area is hiring a Quality Assurance Coordinator in a hybrid role. You will monitor calls to ensure quality, identify agents not meeting standards, and coach as needed, reporting to the Call Center Manager.
The position requires a high school diploma (Bachelor's preferred) and 1–2 years of CSR or contact center experience. Familiarity with Cisco phones, CSI/Virtual Observer, and Microsoft Office is a plus. Full benefits are included.
This role, Hybrid Call Center Quality Assurance Analyst at Keefe Group, LLC, could be your next opportunity.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 45.000 - 65.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).