Retail Sales Associate

Retail Sales Associate – St. Louis, MO

Our Retail Sales Associates provide an exceptional experience for every Brilliant Earth customer. As a Retail Sales Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast‑paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives.

The role is in-person at our St. Louis showroom location and requires a full‑time schedule that includes weekend days.

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk‑in consultations, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads via email, live chat, and phone to attain individual revenue targets, providing a luxury customer experience reflective of our high‑quality product.
• Proactively greet, check‑in, and assist customers in the purchasing process, creating a memorable, one‑on‑one customer experience.
• Conduct post‑sale appointments to assist and educate customers returning for pick‑ups, exchanges, re‑sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre‑appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.
• Use our ERP system to manage your tasks and communicate cross‑functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

• A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
• A drive to exceed goals. You love a good challenge! You’re a self‑proclaimed “over‑achiever” on a mission to exceed your sales targets.
• It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast‑moving work environment.
• Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
• Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!

At Brilliant Earth, we’re passionate about supporting our teams. Through our Pillars of Culture, we've built our teams with a focus on innovation, collaboration, and diversity! In addition, we offer competitive compensation, a robust benefits package and an environment that fosters growth. Some of our perks include:

• Career Growth – 1‑1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees.
• Set Schedule – Consistent weekly hours, and 2 consecutive days off.
• Diverse, mission‑minded team – Found to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry.
• Lifestyle Spending Account – Company reimbursements for eligible wellness expenses (gym memberships, massage, counseling, etc.).
• Continued Education – Company‑sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role‑specific trainings.
• Employee Discounts – Generous discount on our jewelry.
• Sales Incentive Programs – Incentive programs to recognize and reward sales performance.
• Mental Wellness Perks – Access to mental health resources, self‑care apps, seminars, and a 24/7 Employee Assistance program.
• Giving Back & Volunteer Opportunities – Support local initiatives and volunteer together.
• M…