Wine Captain

A rare opportunity to join theCity Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the highest end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility,combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining.

Wehave created a compelling mix for our sophisticated clientele of foodies, andactive cultural patrons—bringing the wine country experience to the middle of alarge city.

The Retail Wine Associate is responsible for providing exceptional guest service experiences toall clientele that have interactions with City Winery and drives retail sales. This individual serves as a point of contact at the Retail Wine Counterfor purposes of general guest service, retail sales, wine club sales, winerytours, and City Winery merchandise sales.

• Manage all correspondence with guests via phone andemail in relation to retail wine and merchandise sales
• Assist guests with retail wine and merchandiseselection
• Drive Wine Club member sign-ups and manage after sales service, including updating Resy, master wine club spreadsheet, and monthlymember pick up
• Drive retail wine sales by offering weekly onsitetastings
• Help educate front of house staff on retail wine and merchandise
• Have a proficient understanding of our POS and inventory software (Toast, Houseager, Beveager), and ensure that the retailscreen is accurate and current
• Coordinate with Retail Wine Director on all seasonalwine and merchandise promotions
• Oversee organization, layout and inventory of theonsite retail shelves
• Always maintain organized and presentable salesfloor
• Conduct building and winery tours for interestedguests
• All other reasonably assigned duties, tasks, projects, implementations, as per business need

• Minimum1-year prior experience in a retail wine setting, or customer service role in ahospitality setting
• Understanding of the major wine varietals, tasting notes, wine service and wine production
• Exceptionalhospitality and guest service skills
• Polishedpresentation
• Proficienttyping and computer skills
• Aptitude in resolving issues with a customer-focused orientation
• Effective communication skills both written and verbal
• Ability towork both independently and in a team environment
• Ability towork a flexible schedule including days, nights, weekends, and holidays
• Must befluently literate in English including ability to read, write, and communicate,conduct business related mathematics and analyze data
• Must be ableto sit for extended periods of time; stand and walk regularly; occasionally lifting and carrying up to 50 lbs. when needed

Wine, food, andlive entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across thenation with amazing live performances, delectable cuisine, and award winning,locally produced wines. But there's more to us than that we're a haven for community and creativity, aplace where the philosophy of hospitality is more than just a buzzword, but away of life.

City Winery, founded by music industry veteran & visionary

Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers arange of topnotch events & experiences.

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.

We use eVerify to confirm U.S. Employment eligibility.

Compensation:
To be discussed