Sales Support Specialist

ROHA is a multinational company engaged in the manufacture and marketing of colors and food ingredients.

Location:

Saint Louis, MO

Employment type:

Full-time

Seniority level:
Mid-Senior level

Work days: 5 days a week

Reporting to:
Sales Director

• Ensure the sales processes are effectively followed by managing and maintaining the Customer Relationship Management (CRM) system
• Monitor the pricing module to ensure efficiency and accuracy
• Provide support for the sales team with pricing and quotations through the CRM system using price margin management
• Generate and analyze sales data reports to support the sales team in accelerating business and providing customer service
• Receive and acknowledge customer complaints, assign to the respective department manager, and complete root cause analysis
• Manage any product claims or returns with the Sales Director
• Manage and maintain customer master in SAP
• Ensure proper filing of all documents and records in compliance with company standards
• Maintain confidentiality of customer information
• Promote the highest quality image of ROHA with co-workers, customers, vendors, and the community
• Maintain and enhance the culture and core values of ROHA

Sales and Customer Service

Food and Beverage Services

$70,000–$90,000