Inside Sales Specialist

Rapid Fire Safety & Security is a leading provider of fire, life safety, and physical security services. We are seeking a detail-oriented and proactive Inside Sales Specialist to manage and optimize our contract renewal processes and ensure client satisfaction.

Location: St. Louis, Missouri

Job Type: Full‑Time

The Inside Sales Specialist oversees the renewal of client contracts, ensuring terms are met, collaborating with internal teams and clients, negotiating, documenting, and promoting smooth renewals.

• Contract Management:
  Review and analyze expiring contracts to identify renewal opportunities and ensure alignment with company policies and client needs.
• Client Communication:
  Serve as the primary point of contact for clients during the renewal process, addressing inquiries and resolving issues.
• Negotiation:
  Collaborate with clients and internal teams to negotiate renewal terms, pricing, and contract adjustments for mutually beneficial agreements.
• Documentation and Compliance:
  Prepare and manage renewal documentation, including contract amendments and extensions.
• Reporting and Analysis:
  Track and report on renewal metrics such as success rates, timelines, and client feedback.
• Process Improvement:
  Develop and implement strategies to streamline and enhance the contract renewal process.
• Collaboration:
  
  Work closely with sales and customer‑service teams to coordinate renewal activities.
• Additional Services:
  Inform customers of additional services, partner with sales to set appointments, and promote payment by ACH.

• Education: High‑school diploma or equivalent. Relevant certifications in contract management are a plus.
• Experience: Minimum two years in office administration, client relations, or a related field. Inside‑sales experience is a plus.
• Skills:
  • Excellent communication skills.
  • Detail‑oriented with strong organizational and analytical abilities.
  • Proficient in Microsoft Office.
  • Ability to work independently and manage multiple priorities.
• Personal Attributes:
  • Proactive and solution‑oriented with focus on client satisfaction.
  • Strong interpersonal skills and relationship‑building ability.
  • Adaptability to changing priorities and ability to handle complex situations with professionalism.

• Competitive salary and benefits package: $23‑$25 per hour.
• Incentive program.
• Opportunity to work with a dynamic and supportive team.
• Professional development and growth opportunities.
• 401(k) matching.
• Dental, Health, Vision, and Life insurance.
• Paid time off.
• Work‑from‑home opportunity—one day a week after 90 days.

Rapid Fire Safety & Security is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.