National Account Manager

The National Account Manager owns a portfolio of national and regional retail accounts, serving as the primary business partner between Build-A-Bear and the buyers, planners, and executives who bring our brand to their shelves and customers. This role thinks like a merchant - understanding your accounts' strategies, consumers, and competitive pressures and creates joint business plans that create mutual value.

The National Account Manager will impact the brand as  we expand our wholesale footprint.

Responsibilities:

Own day-to-day and strategic relationships with a portfolio of wholesale retail accounts, including national mass, specialty, and mid-tier retailers

Build and execute joint business plans that deliver revenue growth while protecting brand positioning and assortment integrity

Lead seasonal line reviews, forecasting conversations, and executive business reviews with buyer and merchant leadership

Identify growth opportunities through new doors, expanded assortment, or promotional programming - with an eye toward the right fit, not just volume

Partner internally with merchandising, visual merchandising, marketing, supply chain, and finance to deliver on commitments and resolve issues proactively

Accurately forecast account-level demand and maintain a clear view of account health and pipeline

Conduct weekly sell-through analysis by-account, by-style ad by-door; develop and implement immediate action plans to optimize inventory and sales performance

Additional responsibilities as the wholesale function continues to grow

Required Qualifications:

Bachelor’s degree5+ years of wholesale or national account management experience in consumer products, toys, licensed goods, or a related category

Proven history managing retail accounts in a variety of channels from mass to independents, while driving wholesale revenue growth

High proficiency in Microsoft Word, Excel, PowerPoint, and Power BIExcellent communication, negotiation, and relationship-building skills

Exceptional time management skills with a proven ability to balance long-term account growth with immediate operational demands

Behavioral Traits for Success:

Confident, assertive leader who takes ownership and drives results

Highly persuasive and socially skilled; influences others to action

Energized by leading teams, building momentum, and setting direction

Comfortable making decisions in fastpaced, dynamic environments

Motivates and engages others through effective communication and presence

Results focused with a bias toward action and progress

Adaptable and resilient; thrives in change and ambiguity

Balances authority with approachability to rally teams toward shared goals

Working Environment:

Typical office environment with climate control and sufficient lighting, ergonomic desk/chairs

Corporate Office located St. Louis, MOSome travel required

Your Performance Will Be Measured On:

Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following:

Decision-making, judgment, and execution

Clear and thorough communication, both spoken and written, with internal and external parties

Timeliness and follow-up Problem solving and removing obstacles

Planning and organization

Building strong relationships with cross-functional team members and wholesale account contacts

Tenacity and commitment to tasks

Internal and external stakeholder feedback

Job Summary

Requisition Number: NATIO
010459

Job Category:
Wholesale

Schedule:

Full-Time