Community Officer

The Community Growth Officer is responsible for strengthening the Association’s presence, visibility, and relationship pipeline within the communities we serve. This highly outward-facing role focuses on cultivating connections, expanding community engagement, and developing meaningful opportunities for mortgage and deposit relationships through authentic networking and trusted referral partnerships.

Success in this role is measured by sustained pipeline development, strong community recognition, and high-quality relationship opportunities aligned with the Association’s growth strategy.

The Community Growth Officer reports to the Vice President of Lending, who serves as the position’s administrative supervisor. Functional oversight and direction are provided by the Vice President of Lending and Vice President of Deposits within their respective areas of responsibility. The position has no direct supervisory responsibilities and works collaboratively across departments to support mortgage and deposit relationship development, pipeline growth, and the Association’s strategic objectives.

• Expand the Association’s community footprint through consistent outreach and civic involvement.
• Cultivate and maintain a robust pipeline of prospective mortgage and deposit relationships.
• Develop trusted partnerships with realtors, builders, business owners, civic leaders, and other key community partners.
• Initiate proactive outreach that cultivates and expands relationship opportunities within the community.
• Cultivate relationship opportunities and facilitate seamless handoff to internal teams for application and follow-through.
• Serve as a visible ambassador of the Association’s mission, vision, and values.

• Representing the Association at community events, networking functions, volunteer initiatives, and civic organizations.
• Building awareness of the Association’s products and services through consistent community engagement.
• Identifying and nurturing opportunities for mortgage and deposit relationships.
• Developing and maintaining referral partnerships that align with Association growth priorities.
• Maintaining accurate documentation of outreach activity and relationship opportunities within the core system.
• Collaborating with mortgage, operations, and digital banking teams to ensure seamless handoff and follow-through.
• Maintaining strong working knowledge of Association products, underwriting standards, and policies.
• Participating in internal meetings and contributing positively to team culture.
• Completing required training and maintaining compliance with regulatory and Association requirements.
• Performing other duties as assigned.

The Community Growth Officer is expected to consistently demonstrate proactive relationship development and community engagement efforts aligned with the Association’s growth objectives. Performance expectations may include, but are not limited to:

• Maintaining a defined level of meaningful customer and referral partner contacts per week.
• Sustaining a healthy and active pipeline of prospective mortgage and deposit relationships.
• Facilitating quality mortgage and deposit applications aligned with Association guidelines.
• Demonstrating professionalism, accountability, and follow-through in managing opportunities.
• Strengthening community awareness and visibility of the Association over time.

• Strong networking and community engagement abilities.
• Comfort initiating conversations and building new relationships.
• Demonstrated relationship-development experience; business development or outreach experience preferred.
• Excellent communication, organizational,…