Strategic Account Executive

• Serve as the strategic and executive point of contact for accounts in assigned geography
• Build and maintain trusted relationships with executive, clinical, and operational leadership
• Collaborate with Sales, Marketing, Product, Clinical, and Customer Success teams to drive strategic outcomes
• Gain a deep understanding of customer clinical strategy, operational priorities, and business objectives
• Translate operational performance into executive-level insights and ROI
• Lead and present Quarterly and Annual Business Reviews
• Identify, position, and close upsell and expansion opportunities
• Serve as escalation owner when issues impact clinical trust, executive confidence, or commercial outcomes
• Serve as the lead point of contact for all Key Accounts while building and nurturing trusted, long-lasting relationships
• Collaborate with Sales, marketing, product development and customer success teams to ensure business progress
• Gain a deep understanding of the client’s clinical & business strategy, clinical workflows and needs
• Develop tactics that will deliver the most appropriate products or services
• Use of communication skills to present to and influence key stakeholders in the sales process
• Provides clients with product information, demonstrations, analytics, etc.
• Create key opinion leaders / reference sites within each current Key Account customer & region
• Responsible for both maintaining and growing business in contracted groups
• Manage expenses within budget
• Re-Sign current customers on longer term agreements and contract renewals
• Active involvement in weekly and quarterly sales planning process

• Own the strategic health, retention, and growth of assigned enterprise accounts
• Maintain multi-year account plans aligned to customer goals and Pace Mate strategy

• Lead Quarterly and Annual Business Reviews
• Align Pace Mate solutions to executive priorities and enterprise initiatives
• Drive Enterprise-wide standardization

• Drive expansion through additional clinics, service lines, or offerings
• Support pricing changes and contract renewals
• Identify and develop add-on services opportunities

• Lead escalations when operational issues rise to executive or strategic impact
• Partner with internal teams to drive resolution and recovery plans

• Physician relationships
• KOL identification and development
• Reference site / references nurturing

• Serve as Executive Sponsor
• Attend Onboardings & Workflow Design Meetings
• Set the ongoing business development expectations

Core Competencies, Skills and Experience Requirements

• 3-5 years of experience in complex healthcare account management or healthcare enterprise SaaS
• 3-5 Years of team management in healthcare
• Proven experience owning post-sale revenue, renewals, and expansion
• Strong executive presence with the ability to engage physicians, administrators, and senior leaders
• Experience working with hospital systems, IDNs, or large multi-site healthcare organizations
• Excellent communication and interpersonal skills
• Computer literate with Excel, Word, Adobe, Power Point
• Sales Management experience
• CRM/Cardiology Account Management Experience Required; EP experience strongly preferred

• BA/BS or Equivalent 4-year Technical Degree

• Must have access to stable, reliable internet access.

• While performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer or other office equipment, and frequently communicate with customers and employees.
• Must be able to exchange accurate information, with the ability to effectively utilize voice over internet protocol; and repetitive motions using fingers and forearms in data entry.

• You must reside within the geography of the territory.
• You will be expected to travel between 50%
  -70% of the time to fully perform your duties and responsibilities.
• You must only work from within the contiguous Unites States.
• If working from, residing at a location other than your legal address that Pace Mate has on file, employee must inform IT and get approval to do so.
• Foreign Transport of…