Supervisor, Security

Summary:

We are seeking a dedicated Security Supervisor to lead and support our team in protecting one of the most beautiful and respected botanical gardens in the country.

In this role, you'll oversee daily security operations, train and mentor officers, and ensure all officers perform their responsibilities with integrity and attention to detail. You'll hold team members accountable to established standards while fostering a culture of safety, respect, and teamwork.

Working closely with the Manager of Security, you'll help develop, implement, and maintain security policies and procedures that protect the Garden's people, property, and peaceful environment. You'll also assist with investigations, incident response, and large-scale events all while maintaining a visible, professional, and approachable presence throughout the Garden.

This position involves working outdoors in all weather conditions and engaging regularly with the public. The Garden offers a predictable rotating schedule, 24/7 on-site security coverage, and holiday pay when working assigned holidays.

We're looking for an experienced, hands-on leader who takes pride in accountability, teamwork, and maintaining a safe and welcoming environment.

The Garden offers a competitive benefit package including, but not limited:

• A Predictable Monthly Rotating Schedule
• Uniform and Security License paid 100% by the Garden
• On-Demand Pay
• Paid Holidays and accrual of paid sick and vacation time, up to 3 weeks of vacation per year.
• Medical, Dental, Vision, Short Term and Long Term Disability Insurance
• A competitive retirement plan with up to a 6% match after one year of service.
• Work-Life Balance

Schedule:
1st Shift: 7:00 am - 3:00 pm

Essential Duties and Responsibilities:

• Lead & Develop Staff: Recruit, train, and coach security officers to deliver exceptional service and uphold Garden standards. Conduct performance evaluations and foster a culture of teamwork, accountability, and continuous improvement.
• Operational Oversight: Supervise daily security operations and contract officers to ensure safety across Garden events and activities. Attend event coordination meetings to plan appropriate security coverage.
• Safety & Emergency Preparedness: Partner with Safety Manager to maintain OSHA compliance, update safety manuals, and support emergency action plans. Ensure first aid kits, AEDs, and fire extinguishers are maintained and accessible.
• Incident Management: Respond to emergencies and accidents, provide first aid/CPR as needed, and ensure timely completion of all incident and maintenance reports.
• Administrative Support: Approve timesheets, manage scheduling, and assist with security systems such as s, camera monitoring, and guard tour systems.
• Essential Role: Serve as an essential staff member-available to work all scheduled shifts in varying conditions to support Garden operations.

Supervisory Responsibilities: Provides supervision for a team of staff security officers (3-5 officers per shift), contract officers, and contract police officers, depending upon shift and events.

Competencies:

• Communication - Listens to others and asks questions for clarification;
  Writes clearly and presents information accurately;
  Speaks professionally and responds well to questions;
  Supports positive visitor relations.
• Collaboration - Demonstrates teamwork and promotes respect in the workplace;
  Engages in problem solving and group initiatives;
  Cooperates in implementing procedures and process improvements;
  Strives for positive visitor experiences.
• Accountability - Demonstrates commitment to responsibilities and adaptable to changes; effectively prioritizes, troubleshoots and takes appropriate actions;
  Follows policies and procedures, meets deadlines, quality, and safety standards;
  Strives to proactively, address visitor and internal colleagues' concerns.
• Problem Solving - Identifies and resolves problems;
  Includes supervisor before taking action as necessary;
  Recommends solutions, demonstrates creativity and resourcefulness;
  Exhibits sound and accurate judgment in decision-making process;
  Includes appropriate people in making decisions.
• Stewardship - Promotes and adheres to sustainability, safety and security protocols;
  Fosters a culture of respect, diversity and inclusion;
  Demonstrates effective and prudent use of Garden resources;
  Maximizes contributions during work hours.
• Leadership: Leadership competency incorporates a cluster of knowledge, skills and abilities required for management of people, budgets and assigned business functions/operations

Qualifications/Experience:

• Three (3) years' security officer or guard experience required, public venue experience a plus.
• Minimum one (1) year supervisory experience preferred.
• Working knowledge of safe operation procedures for fire extinguishers, AED and first aid equipment.

• Ability to identify suspicious characters, movements and dangerous situations. Must always be alert and ready to deal with security emergencies.

• Proven ability to maintain a calm demeanor when…