Security Alarm Dispatcher Job Saint Louis area,St. Louis Missouri USA,Security

Overview

As a Level 3 iSOC Coordinator, you will take on advanced responsibilities, managing real‑time interactions and interventions during critical security events. Building on your expertise from previous levels, you will handle live audio communication with individuals at monitored sites, using two‑way systems to prevent security breaches, manage incidents such as trespassing, and de‑escalate potential threats. Your ability to think quickly and communicate with authority will be key to resolving incidents in real time.

This role demands a high level of skill in alarm verification, video monitoring, and rapid decision‑making, all while maintaining clear and direct communication with customers and emergency personnel. As a Level3 Coordinator, you will not only respond to alarms but also provide solutions by directly addressing security violations. This position allows for greater responsibility and impact in a fast‑paced, technology‑driven environment, as you continue to grow within the iSOC team.

Shift

Hours

Shift

Hours:

Position requires availability between 3:30am-12pm, based on labor demands. Flexible

Schedule:

We offer 8-10 hour shifts which provides more flexible options on the number of days worked per week. (Your work hours will be scheduled between this time range. Could be 8 or 10 hour shifts.)

Salary & Benefits

Starting Pay Rate:$22.00 Per Hour (not including shift differential)

Full benefits on Day 1 of employment
3 weeks paid vacation time and 10 days paid sick time
Uncapped employee referral bonuses

Shift Differential

Evening Differential: +$0.50 per hour for hours worked between 5:00pm and 9:00pm.
Overnight Differential: +$1.00 per hour for hours worked between 9:01pm and 6:00am.
Weekend Differential: +$1.00 per hour for any hours worked on Saturdays or Sundays (12:00am - 11:59pm).

Monthly Bonus & Incentives

Monthly Performance Bonus: eligible for up to $1,000.00 bonus awards each month after 90 days of successful active employment.
Monthly Attendance Bonus: eligible for up to $250.00 per month, based on attendance eligibility criteria, for up to $3,000.00 per year.
New iSOC Hire Bonus: $500 hiring bonus paid in two installments: $250 after 90 days, $250 after 6 months.

Responsibilities

Perform remote security checks/virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/or unusual activities.

Conduct virtual security escorts to safeguard customers during business opening, closing and/or upon customer a request.

Communicate with customer locations using state-of-the-art two-way audio/video surveillance technology.

Take appropriate action based on the severity or instruction provided, including customer contact and/or requesting emergency services such as police, fire, or medical services.

Answer inbound phone calls to assist with resolving, escalating, or supporting security and system-related inquiries from customers, employees, and vendors.

Maintaining accurate records and documentation with the system of record (automation system).

Monitor, verify and respond to alarm signals, placing outgoing telephone calls to verify validity of alarm signals.

Perform video verification of alarms to confirm security breaches or emergency incidents.

Notify specified individuals via telephone of an alarm or event according to customer-specific instructions.

Provide critical life safety support by ensuring clear, timely and accurate dispatch and alarm communication to emergency personnel.

Provide basic alarm support such as arming, disarming, and assisting in resetting alarms/signals.

Manage live audio interactions in response to alarm events or customer requests, utilizing two-way audio systems to communicate directly with individuals at…