Case Manager

The Case Worker is responsible for providing case management, advocacy, crisis intervention, and referrals to low-income individuals and families seeking assistance through the Social Services Department. This role involves direct client support, community engagement, and collaboration with service providers to enhance client well-being, stability, and violence prevention efforts.

Position Type: Full-Time, Non-Exempt

Schedule: Monday – TBD

Salary: 40,000 - 45, 000

Reports To: Sr. Director of Programs

The Case Worker is responsible for providing case management, advocacy, crisis intervention, and referrals to low-income individuals and families seeking assistance through the Social Services Department. This role involves direct client support, community engagement, and collaboration with service providers to enhance client well-being, stability, and violence prevention efforts.

• Education & Experience:
  
  BA/BS in Social Work, Psychology, or a related field, plus two years of relevant experience.
• Skills & Abilities:
  • Strong oral and written communication skills.
  • Experience in counseling, advocacy, and crisis intervention.
  • Ability to work effectively with diverse populations.
  • Strong judgment and ability to handle high-stress situations.
• Additional Requirements:
  • Reliable transportation, valid driver’s license, and proof of insurance.
  • Local travel as needed.

• Conduct individual client assessments to determine needs and available resources.
• Provide crisis intervention and emotional support to clients in distress.
• Develop and implement individualized care plans for client stability and progress.
• Assist clients with applying for local, state, and federal benefits.
• Facilitate transportation arrangements for essential services, court hearings, medical appointments, and employment.
• Conduct follow-ups to ensure continuity of care and assess client progress.
• Maintain accurate and confidential client records, case notes, and reports.

• Advocate for clients to secure benefits, housing, healthcare, and legal assistance.
• Work collaboratively with social service agencies, law enforcement, hospitals, and community organizations to strengthen response efforts.
• Provide referrals to appropriate agencies for additional services.
• Engage with schools, community centers, and faith-based organizations for outreach and awareness programs.
• Align services with Office of Violence Prevention initiatives to support community-centered strategies.

• Facilitate educational workshops on violence prevention, trauma recovery, life skills, and conflict resolution.
• Provide training and awareness sessions for families and community members.
• Offer consultation and training to community partners on violence response and intervention strategies.

• Maintain accurate case records and documentation in compliance with program guidelines.
• Track and report case progress, service utilization, and client outcomes.
• Document community engagement activities, workshops conducted, and collaborative efforts.
• Participate in team meetings, training, and professional development opportunities.

• Support seasonal programs, including holiday assistance, parking lot Fridays, back-to-school drives, and emergency relief efforts.
• Stay informed about evolving community resources, services, and policy changes that impact client care.
• Assist with agency operations, fundraising, outreach, and community awareness activities.
• Represent the agency at community events, meetings, and trainings as requested.

This position is partially funded by Community Development Block Grant funds through the Department of Housing and Urban Development and the City of St. Louis Community Development Administration.

Employment at Guardian Angel Settlement Association is at-will, and no employment contract is implied