Operations Manager Job Saint Louis area,St. Louis Missouri USA,Transportation

Location: St. Louis

From our headquarters in St. Louis to locations nationwide, we help driven professionals find career paths that promote growth. Join a team that is dedicated to investing in your success. Benefits of Working at Hogan Health Plan Options to Fit Every Family Size

Comprehensive healthcare plans designed to meet the needs of individuals and families of all sizes.

Coverage that helps keep your smile bright and your vision clear.

PTO Upon Hire

Enjoy paid time off from day one to support your work-life balance.

401K Matching Program

Build your future with our competitive retirement savings plan and employer match.

Grow with us through career development and promotion opportunities.

Pride in who we are and what we do. Dedication to customers and their needs. Striving to be the one people turn to for their transportation needs. Family — shops helping each other take care of the customer.”

Julie | Hogan Employee

Our Culture in Action

With over 105 years of business experience and a family-oriented approach to managing relationships, we foster a culture of care, integrity and trust with our employees, customers and partners.

Hogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North America with a tradition of unparalleled, personalized service to clients, utilizing first-class equipment and advanced technology.

Job Summary

Daily dispatching, load planning and monitoring, route utilization to achieve high service levels. Main customer contact. Major focus on DOT and safety compliance, monitoring preventative maintenance, KPI reporting, and payroll confirmation. Driver coaching for retention.

Essential Duties and Responsibilities

Confer with customers or supervising personnel to address questions, problems, or equipment.
Monitor and respond to all incoming communication (phone, email, etc.) in a timely manner.
Monitor personnel and driver utilization to coordinate service and schedules.
Driver coaching in the areas of employee retention, customer satisfaction and service, safety awareness and worker' compensation management.
Schedule or dispatch drivers to appropriate locations, according to customer requests, specifications, or needs, using Qualcomm devices or telephones.
Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
Prepare daily work and run schedules.
Review daily load plans put together by managers to make sure it is feasible.
Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
Review invoices and turn them in on time.
Arrange for necessary repairs to restore service and schedules.
Communicate to driver's, including but not limited to, load information, advances, maintenance coordination, performance counseling and safety procedures.
Responsible for assigned fleet of tractors and drivers for on-time pick up and delivery performance, out of route miles, hours of service compliance, home time, special routing needs, and cost control.
Insure that each driver has an adequate understanding of customer and company expectations.
Daily accounting of all assigned trucks and drivers.
Daily interactions with drivers, other operation staff and management via Qualcomm, telephone and in person.
Ability to suggest and recommend disciplinary action, terminations, and hiring decisions.
Oversee the monitoring of personnel and driver utilization to coordinate service and schedules while maintaining DOT compliance.
Manage the scheduling and or dispatch of drivers to appropriate locations, according to customer requests, specifications, or needs, using Omnitrac devices, telephone, or current communication devices, maintain a high level of…