Member Service Representative - Retirement Services Spec

Overview

The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

In this position you will work in PERA’s member call center to deliver PERA benefit information and respond to stakeholder inquiries of a routine nature, either by phone, in person or in writing. You will explain the PERA benefits and options that meet their financial goals and needs, and help members understand the value of retirement planning specific to PERA benefits.

In addition, you may perform routine and some manual calculations; some calculations will be audited.

This position is telework eligible and offers a hybrid work schedule, based on agency and department needs and other dependencies. Scheduled in‑office workdays will be at PERA’s office at 60 Empire Drive, Suite 200, St. Paul, Minnesota 55103.

• Two (2) years of experience in retirement planning, program administration, or financial services.
• A Bachelor’s degree in Business Administration, Accounting, or Finance may substitute for one (1) year of experience.

• Analytical and problem‑solving skills to evaluate facts, draw conclusions, and offer recommendations.
• Experience using Microsoft Office software.
• Experience performing routine mathematical calculations.
• Experience providing explanation of benefits or administering employee benefits.
• Ability to communicate with individuals from a wide range of backgrounds, cultures, ethnicities, languages, or other common experiences.

• Knowledge of public pension plans.
• Experience working in a high‑volume call center with the primary focus of delivering customer service and administering retirement benefits, including benefit plan policy interpretation and explanations.
• Knowledge of Minnesota Statutes Chapters 353 and 356, relating to benefits and membership eligibility of the Association.
• Knowledge of the 45 Police and Fire Relief Association, and Statewide Volunteer Firefighter (SVF) pension plans.
• Bachelor's degree in Business Administration, Accounting, or Finance.

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

• Paid vacation and sick leave.
• 12 paid holidays each year.
• Low‑cost medical, dental, vision, and prescription drug plans (including fertility care, diabetes care, dental and orthodontic care for adults and children).
• 6 weeks paid leave for parents of newborn or newly adopted children.
• Pension plan that provides income when you retire (after working at least three years).
• Employer‑paid life insurance.
• Short‑term and long‑term disability insurance.
• Tax‑free expense accounts for health, dental, and dependent care.
• Resources that provide support and promote physical, emotional, social, and financial well‑being.

Minnesota state agencies are equal opportunity, affirmative action, and veteran‑friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourage persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at  or email careers.us and let us know the support you need.