Front Desk Receptionist

POSITION SUMMARY

The Front Desk Receptionist role is core to our customer service efforts and mission, creating a welcoming environment for all staff, guests, vendors, volunteers, and visitors. Often the first point of contact for employees and visitors, our ideal candidate will bring positive energy, a professional attitude and dedication to TPT’s mission and organizational values. This position is also responsible for monitoring security cameras and ensuring the front desk, mail room and service centers are in clean, professional, and safe working order.

Compensation

Compensation: $17.00 to $22.00 per hour in addition to company benefits.

Schedule

Schedule: 8:30 am to 5:00 pm, Monday through Friday.

Onsite Environment

Onsite Environment:
Candidates must live in or be willing to relocate to the Twin Cities Metro area and report to onsite office in St. Paul 5 days per week.

MAJOR AREAS OF RESPONSIBILITY FRONT DESK RECEPTIONIST (55% of time)

• Serve as the first point of contact for Twin Cities PBS (TPT), providing a warm, professional, and positive experience for all visitors by offering assistance, directions, and information to ensure a welcoming environment.
• Ensure all calls are greeted with professionalism, courtesy, and a positive demeanor. Provide assistance to callers and efficiently route calls to the relevant department or staff.
• Monitor s and maintain badge checkout system for guests and staff, as well as maintaining the AMAG access system and badge creation for new hires.
• Respond to problems which arise involving medical emergencies, fire/evacuation, and severe weather. Summon fire and police assistance as necessary and communicate the situation to the appropriate leaders.
• Write reports, complete forms, and document activity as needed.
• Manage courier process at front desk.

SECURITY (15% of time)

• Report instances of loitering or disruptive behavior in the skyway to the appropriate personnel or authorities, following established protocols.
• Escalate emergency situations to law enforcement as needed.
• Monitor public access areas using security cameras, respond promptly to alarms, follow established protocols, and communicate incidents or concerns to designated contacts.
• Communicate with external security guards during shift changes to ensure smooth transitions and accurate information exchange.

MAIL ROOM/SERVICE CENTER (15% of time)

• Assist mail and package carriers gain access to the facility for deliveries, as well as any vendors (e.g. Coffee, Copier Repair Services)
• Serve as a backup resource to the Advancement Team by assisting with the preparation and processing of outgoing mail when needed.
• Maintain cleanliness, organization, and adequate supply levels in the Service Center to ensure a functional and welcoming environment.
• Maintain inventory of commonly used office and first aid supplies to ensure availability and meet the ongoing needs of staff.
• Other duties as assigned.

ADMINISTRATIVE SUPPORT (15% of time)

• Conduct new employee orientation by issuing security badges, facilitating AWAIR training, organizing and distributing badge photos, and providing guidance on submitting building service requests.
• Assist in onboarding by updating workstation nameplates, & delivery of office supplies.
• Assist with meeting logistics - preparation, catering, facilities requests, check-in sheets, and parking validation.
• Provide backup administrative support to executive administrators and executive team.

QUALIFICATIONS Required Experience

• Minimum of High School diploma or GED.
• Strong computer proficiency, including demonstrated experience with Microsoft Excel, Word, Outlook, and Teams.
• Ability to use a ladder (to reset security cameras as required).
• Must be able to walk and stand for extended periods of time.
• 1-2 years experience in a customer-facing role with demonstrated ability to provide professional, courteous, and solution-oriented service in a fast-paced environment.

Knowledge, skills and abilities

• High level of integrity.
• Able to work well with others and provide excellent hospitality.
• Strong organizational skills and attention to detail.
• Demonstrated ability to manage multiple tasks simultaneously.
• Ability to remain calm in…