Customer Svcs Specialist Int

The work we do in the Secretary of State’s office affects Minnesotans in all 87 counties, whether that's ensuring our election system is fair, open, impartial, and secure; making it as easy as possible for Minnesotans to set up and run their businesses; or helping protect victims of domestic violence and others who fear for their safety.

Working Title:
Customer Svcs Specialist Int
Job Class:
Customer Service Specialist, Intermediate
Agency:
Secretary of State

• Job : 97507
• Location
  :
  St. Paul
• Telework Eligible
  :
  Yes;
  Hybrid schedule available after completion of six-month probationary period, if applicable
• Full/Part Time
  :
  Full-Time
• Regular/Temporary
  :
  Unlimited
• Who May Apply
  :
  Open to all qualified job seekers
• Date Posted
  : 10/06/2026
• Closing Date
  : 10/12/2026
• Hiring Agency/Seniority Unit
  :
  Secretary of State / Secretary of State-AFSCME
• Division/Unit
  :
  Secretary of State / Uniform Comm Code
• Work Shift/Work Hours
  :
  Day Shift
• Days of Work
  :
  Monday - Friday
• Travel Required
  :
  No
• Salary Range: $21.12 - $28.01 / hourly; $44,098 - $58,484 / annually
• Classified Status
  :
  Classified

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Office of the Minnesota Secretary of State (OSS) is seeking to fill a Customer Services Specialist-Intermediate position for our Uniform Commercial Code (UCC)/Notary Services Division at our First National Bank Building Location in Saint Paul, MN.

This position provides a high level of customer service to diverse groups of people including legal and banking professionals, corporate service and government agencies, and the public. They will perform all phases of the lien filings and searches and serve as the direct contact for UCC and notary by responding to a wide range of inquiries by phone, email, and postal mail, giving true and correct information in a professional, efficient, and timely manner.
Responsibilities include but are not limited to:

• Process, or provide for the processing of, Search and Copy requests for lien records in the MN Lien Database.
• Assist customers who call the notary and UCC public information queues by communicating order status, fees, forms, and available services clearly and consistently.
• Perform legal review, data entry, and imaging of UCC, CNS, and Tax Lien filings, ensuring filings are compliant with Minnesota statutes and data is entered timely and accurately.
• Process, or provide for the processing of, MN notary public applications, including review, processing, mailing, and managing the notary public database in compliance with Minnesota statutory requirements.
• Maintain positive interpersonal relationships with all staff, supervisors, and customers, and participate in OSS’s mission, vision, initiatives, and strategies.

• Customer service practices and principles sufficient to identify each customer's needs, deliver effective support showing common courtesy, interest in positive problem solving, empathy, and the ability to organize ideas logically.
• Demonstrated ability to explain laws, rules, regulations, standards, policies, and procedures to customers and individuals from diverse backgrounds and cultures.
• Word processing knowledge and skill sufficient to accurately process customer filings, prepare and retrieve data in a variety of formats such as Microsoft Office, proprietary software, and the Internet.
• Writing skills sufficient to prepare written responses while…