Customer Service Representative-Office & Admin Specialist

Customer Service Representative-Office & Admin Specialist

Working Title:
Customer Service Representative
Job Class:
Office and Administrative Specialist
Agency:
Social Work Board

• Job : 97640
• Location
  :
  St. Paul
• Telework Eligible
  :
  Yes/hybrid; this position requires in office work of a minimum of 3 days a week or more depending upon weekly responsibilities and required meetings or training.
• Full/Part Time
  :
  Full-Time
• Regular/Temporary
  :
  Unlimited
• Who May Apply
  :
  Open to all qualified job seekers
• Date Posted
  : 10/14/2026
• Closing Date
  : 10/20/2026
• Hiring Agency/Seniority Unit
  :
  Social Work Board / Social Work Board-AFSCME
• Division/Unit
  :
  Board of Social Work
• Work Shift/Work Hours
  :
  Day Shift
• Days of Work
  :
  Monday - Friday
• Travel Required
  :
  No
• Salary Range: $20.68 - $25.85 / hourly; $43,179 - $53,974 / annually
• Classified Status
  :
  Classified

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Minnesota Board of Social Work ensures residents of Minnesota receive quality social work services by establishing and enforcing professional standards. The Board keeps Minnesotans safe by
1) licensing qualified social workers,
2) investigating and resolving complaints when services do not meet standards, and
3) providing outreach and education.

The Customer Service Representative is responsible for
1) serving as the first point of contact/receptionist with customers via telephone, email, and in-person;
2) coordinating receipt and data entry of incoming applications and cash receipts, and other documentation received via USMail and digital submissions;
3) performing special projects and other duties; and
4) supporting overall agency effectiveness and results as assigned by the Office Manager, Executive Director and Assistant Director. Responsibilities include but are not limited to:

• Respond to phone, email, letter, and in-person requests for information regarding regulatory information and procedures.
• Research and gather information from the database, files, and other sources to assist internal and external customers, makes appropriate referrals to staff and communicates time sensitive information accurately and promptly to appropriate persons.
• Verify accurate current and previous licensure data and public disciplinary data regarding licensees and applicants in response to telephone and e-mail inquiries from other state licensing agencies, other state agencies, and the public.
• Retrieve and process incoming and outgoing mail.
• Coordinate receipt and data entry of incoming applications and cash receipts and other documentation.
• Scan and file digital documentation received via mail, email, or fax into electronic file system and BOSW database.
• File paper documents as needed according to office procedures.
• Identify and process void letters in cases in which documents are not complete and cannot be accepted including returning and tracking documents according to agency policy and procedures.
• Perform miscellaneous administrative tasks such as data and word processing using Board's database and word processing systems.

This position is eligible for a hybrid telework arrangement. With a telework agreement, onsite attendance will be required for team members or as requested by management to meet business needs. Please note that this position requires in office work a minimum of 3 days a week or more depending upon weekly responsibilities and required meetings or trainings.

Completion of a…