Data and Donor Relations Coordinator

Position Summary: The Database and Donor Relations Coordinator supports the Office of Mission Advancement, with emphasis on data support and donor support. This position is responsible for all inquiries and assistance requests for pledges, payments, acknowledgment questions, and related requests from both donors and parishes.

• Responds to donor inquiries via email and by answering the campaign phone lines, accesses donor records, updates donor records, and communicates detailed information to donors through various means of communication (phone, email, in person, newsletter, website, etc.). Assists with processing electronic payments.
• Assists with donor communications to inform, engage and cultivate donors (including thank you letters, courtesy letters, tax letters, and electronic and digital communications) for the Lord, Renew your Church and Catholic Services Appeal Campaigns and with major donors, working closely with the Office of Mission Advancement Database Manager to capture accurate and complete data. Collaborates with other members of the Mission Advancement Office team to provide input into design and content of donor communications, especially to ensure accuracy and appropriateness of communication with major donors.
• Assists with the in-house processing for pledges and contributions. Serves as liaison with gift processing vendors responsible for donationrecording and remittance for the campaigns, answering questions, ensuring accurate and timely reporting, and following up on delinquent pledges or other donation concerns.
• Provides accurate reports and other relevant donor information to the Office of Mission Advancement staff and diocesan leadership. Creates new reports as needed and upon request.
• Provides personalized written and oral reports to donors on the use of their contributed funds as requested.
• Develops strong positive working relationships with pastors, parish leaders, diocesan leadership, donors, department staff, and other stakeholders to foster a spirit of cooperation, trust, and commitment in support of the diocese.
• Serves as back up to the Office of Mission Advancement Database Manager in managing the diocesan donor database for the Office of Mission Advancement. This includes preparing and maintaining donor database files including but not limited to financial payments and profiles, and effectively and accurately querying the database to capture financial and analytical reports, mailing lists, and other documents needed for development activities.
• Performs other duties related to the position as assigned by the supervisor, including administrative duties to support the Office of Mission Advancement.
• Position may require working nights and weekends.