Front Desk Receptionist

Founded in 1929, Hallie Q. Brown Community Center, Inc. is an African American, nonprofit social services agency committed to serving the needs of community members of all ages, abilities, races, cultures and economic levels in the Summit-University neighborhood and greater Twin Cities area. Our mission is to improve the quality of life in our community by providing access to critical human services, fostering and promoting African American heritage, personal growth, self-sufficiency and self-determination;

and developing community leadership.

Over the years, Hallie Q. Brown Community Center, Inc. has evolved from an independent human services provider to a multi-service center, and is the administrative body of the Martin Luther King Service Center, which houses our partners offering specialized services and programs., including Project Cheer, Prepare + Prosper, the St. Paul Branch of the NAACP, the African American Leadership Council, and the nationally-recognized Penumbra Theatre Company.

We are committed to building partnerships and providing services designed to reflect the needs and character of the Summit-University community. Hallie Q. Brown Community Center is a great place to work and offers a competitive salary and benefits, and a supportive work environment designed to support employee growth while meeting the needs of the community.

$20.00 - $22.50 per hour

• Generous Paid Time Off (PTO), plus 11 paid holidays per year.
• Medical, dental, and vision insurance for employees insurance available for their families.
• Health Savings Account (HSA) available to pair with a High Deductible Health Plan.
• There is employer paid basic life insurance with the option for additional coverage paid by the employees.
• The employer pays for Accidental Death and Dismemberment (AD&D) and long-term disability insurance.
• HQB sponsors a retirement plan with automatic enrollment at 5% and a 5% employer match and immediate vesting , plus up to a 10% employer contribution after one year of service.

Because HQB is a member with Metropolitan Alliance of Connected Communities (MACC) who partners with St. Mary’s University, HQB employees and their spouses are also eligible for the following benefits y’s University:

• Discounted tuition for Bachelor’s, Master’s, and Doctorate programs
• Access to advancement (internships, job placement, field practice)

Hallie Q. Brown is hiring a Front Desk Receptionist to provide warm, attentive, and professional hospitality to everyone who walks through their doors or reaches out by phone or email, while also providing reliable administrative support that keeps daily operations running smoothly. As a first point of contact for community members, participants, partners, vendors, and staff, this role plays a critical part in creating a welcoming, organized, and supportive experience for all.

• Serve as the first point of contact for all visitors, members, and callers.
• Direct and orient visitors, including helping lost or confused guests find their way to the right person, program, or location.
• Approach every interaction with empathy, patience, and genuine care, especially with individuals seeking basic needs support or facing a difficult moment.
• Answer, screen, and route incoming phone calls and emails in a timely and courteous manner.
• Manage the reception area, waiting space, and meeting room schedules to ensure a clean, welcoming, and organized environment.
• Sign in and direct visitors and participants according to Hallie Q. Brown's front desk and safety procedures.
• Balance firmness and kindness when enforcing building policies, safety procedures, or space-use guidelines.
• Coordinate deliveries, shipments, and incoming and outgoing mail,…