General Manager, AI

Job Summary

Toptal is an innovative organization that is disrupting the global professional services and talent market. As General Manager, AI, you will play a pivotal role in driving Toptal’s growth by serving as the end-to-end owner of a new, high‑impact business line. Leveraging your product and entrepreneurial experience, you will build the business from the ground up, starting with market positioning and strategy, through establishing product‑market fit, and then, toward profitability and scalable business operations.

Responsibilities

Your primary objective will be to ensure the success of the business, the single accountable owner for the business P&L. You will work closely with Executive and Senior Leadership to ensure the business is aligned with the broader growth goals of Toptal, and represents the Toptal brand in every aspect.

As you build your business strategy, you will analyze market and industry opportunities and identify those with the highest potential. Following an agile approach, you will build and test new offerings with clients, using initial client feedback to quickly achieve product‑market fit. Critical for success is your ability to work both on the front lines with clients, guiding them as a trusted business partner through their business challenges, and internally at Toptal where you will work cross‑functionally with teams such as Marketing, Legal, Finance, and Sales.

Additionally, you will establish robust analytics and feedback loops to continuously iterate on your initial strategy, ensuring constant refinement and improvement.

This highly visible position demands a leader with exceptional communication skills, an entrepreneurial spirit, and an unwavering commitment to driving growth. If you are passionate about launching new ventures and transforming them into substantial revenue opportunities, we encourage you to join our team and be at the forefront of Toptal’s continued success.

Qualifications and

Job Requirements

• Bachelor’s degree is required. Master’s degree in Engineering, Business, or a related field preferred.

• 10+ years of demonstrated experience driving and managing a business with a strong understanding of business operations and management principles.

• 3+ years managing a business specifically with P&L ownership.

• Experience working in a professional services organization, driving business growth.

• Demonstrated success in, or entrepreneurial experience that is commensurate to, building and launching a new business or product offering from scratch.

• Experience at a technology or hyper‑growth company is strongly preferred.

• Management consulting experience at a top‑tier firm (e.g., McKinsey, Bain, BCG) or investment banking experience is preferred but not required.

• Leadership experience, including responsibility for business results in a fast‑paced, multi‑function environment.

• Refined relationship development & leadership skills with a proven track record of success in building credibility across all levels of an organization. You can develop positive relationships across the business to partner on key initiatives and gain consensus on processes and strategies.

• Experience with marketing technology and automation, including familiarity with marketing platforms, CRMs, and other technologies.

• Confidence in your analysis abilities, with proven success in delivering results in ambiguous and sophisticated project efforts.

• Strong commercial acumen, informing all priorities and decisions with a keen understanding of market needs and business goals.

• Strong command over a P&L and financial metrics.

• Must have excellent written and oral communication skills. Good communication is at the core of everything we do, and you must be a strong communicator able to work with a wide range of stakeholders from senior executives to individual contributors.

• Excellent organization skills and detail‑oriented. You are hyper‑organized, know how to work efficiently, and prioritize execution, as well as mentor others to do the same.

• Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied senior stakeholder groups.

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