FMS Service Coordinator

Job Category: Partners in Community Support

Requisition Number: FMSSE
009932

• Full-Time
• Hybrid
• Rate : $22 USD per hour

Showing 1 location

Saint Paul, MN 55108, USA

JOB SUMMARY:

The FMS Service Coordinator serves as the primary financial and program management resource for individuals utilizing self-directed services through Partners in Community Supports (PICS), a service of Lutheran Social Service of Minnesota (LSS). This role is responsible for coordinating service delivery, managing participant budgets, ensuring compliance with state and federal regulations, and providing consultative support to participants, families, support teams, and Lead Agencies.

The FMS Service Coordinator independently manages a complex portfolio of participants and public funding resources, requiring strong financial acumen, analytical problem-solving, exceptional attention to detail, and highly developed customer service skills. This position serves as a subject matter expert in program regulations, allowable expenses, budget utilization, and service delivery requirements while ensuring responsible stewardship of public funds and positive participant outcomes

SCOPE:

• PICS is a statewide Financial Management Services (FMS) provider serving individuals in all 87 Minnesota counties.
• Manage a portfolio of approximately 120-160 participants and their support teams.
• Oversee participant budgets ranging from $1,000 to over $300,000 annually.
• Responsible for the management and oversight of approximately $6 million in participant funding annually.
• Ensure compliance with Department of Human Services (DHS), Managed Care Organization (MCO), state and federal program requirements.
• Directly impacts participant outcomes, regulatory compliance, organizational revenue, and stewardship of public funds.
• Acts as a key liaison between participants, families, Lead Agencies, support planners, service providers, vendors, payroll partners, and internal operational teams. /li

ESSENTIAL AND

PRIMARY RESPONSIBILITIES:

Participant Budget Management & Financial Stewardship (40%):

• Manage, monitor, and analyze participant budgets to ensure spending aligns with authorized services and available funding.
• Review and approve financial transactions, payroll requests, service agreements, vendor payments, and participant purchases in accordance with program requirements.
• Monitor utilization trends and identify risks related to overspending, under spending, funding shortages, or service interruptions.
• Provide guidance and education to participants and families regarding budget management, allowable expenses, workforce costs, and funding sustainability.
• Analyze financial data and spending patterns to support informed decision-making and maximize participant resources.
• Ensure financial records are accurate, complete, and audit-ready.
• Interpret funding authorizations and service agreements to ensure appropriate allocation and use of public funds.

Program Coordination & Service Delivery (30%):

• Serve as the primary point of contact for participants, families, support teams, and Lead Agencies.
• Coordinate participant enrollments, renewals, service updates, and revisions.
• Support participants in understanding self-directed service options, program requirements, and available resources.
• Facilitate timely processing of participant requests to ensure uninterrupted service delivery.
• Collaborate with internal departments, vendors, and external partners to resolve service-related concerns.
• Assist participants and families in navigating complex service systems and requirements.

Compliance, Risk Management, & Regulatory Oversight (20%):

• Ensure participant services and expenditures comply with DHS regulations, waiver requirements, managed care contracts, labor laws, and applicable state and federal guidance.
• Identify potential compliance concerns and elevate issues appropriately.
• Maintain complete and accurate participant documentation.
• Monitor authorizations, spending activity, and service approvals to reduce organizational and participant risk.
• Prepare documentation supporting audits, reviews, and quality assurance activities.
• Stay informed of regulatory changes and communicate impacts to participants and stakeholders.

Customer Service & Relationship Management (10%)

• Deliver exceptional customer service through timely, professional, and solution-focused communication.
• Build collaborative relationships with participants, families, Lead Agency representatives, service providers, and community partners.
• Respond to…