Senior Product Manager

Hello, we're Augeo – we are a global leader in enterprise-level engagement and loyalty platform technology, delivering compelling experiences and fostering meaningful connections for employees, consumers, members and channel partners across many industries and verticals. We serve hundreds of clients, including 70+ Fortune 500 companies, representing millions of end users.

We are thought leaders and disruptors who think differently and creatively, built by entrepreneurs, operators and innovators. At Augeo, we're passionate about providing an inclusive workplace that values diversity and our sustainability initiatives. Everyone is welcome - our employees are comfortable bringing their authentic whole selves to work. Be you, reach your full potential.

We work hard, we play hard and, most importantly, we care to our core about our teams and each other. We over-communicate around everything… especially while we navigate our new hybrid world.

Augeo's Applied AI team builds THEO, the orchestration and intelligence layer behind the reward, recognition, incentive and advocacy programs our clients run. We are hiring a Senior Product Manager to own the Incentives domain: the THEO capability set that brings intelligence and automation to performance incentive programs, enabling organizations to configure programs, evaluate participant performance, identify earned outcomes, and orchestrate rewards and payouts at scale.

Today, THEO Reward capabilities power personalized reward search, discovery, and redemption in client marketplaces, with recommendations from an ML model trained on more than four million interactions. Within the next six to twelve months we expect to be in market with both THEO Incentives and THEO Recognition capabilities supporting new and existing clients, alongside continued expansion of personalized rewards and offers.

The Applied AI team is organized into four capability pods. (1) Intelligence/ML has a product manager and an AI architect/data scientist. (2) Rewards, (3) Recognition, and (4) Incentives each have a product manager and an AI architect. You would lead the Incentives pod with the Incentives AI Architect and partner most closely with Intelligence/ML on the models and signals behind incentive decisions.

THEO sits at Augeo's core, and its capabilities are built for every business unit rather than rebuilt inside each one. An incentive program for a Workplace client runs on the same THEO capability as an incentive program for an Advocacy client. This role works across all of Augeo’s business units to identify shared requirements and to maintain the boundary between what THEO owns and what each unit builds on top of it.

• Own the product vision, strategy, and roadmap for the Incentives domain, from problem discovery through shipped, measured outcomes. Your primary success metric is incremental engagement per reward dollar: more of the behavior a client is paying for, at a lower cost per action
• Alongside our Intelligence and ML team, define how AI and ML models select, personalize, and sequence incentives (rewards, points, offers) to maximize engagement and program ROI for clients and partners
• Partner with data science and engineering to specify the incentive decisioning engine: the inputs it draws from THEO's user profiles and behavioral signals, model evaluation criteria, and production quality bars
• Translate incentive economics (budgets, redemption rates, breakage, partner cost structures) into product requirements that balance member value with program sustainability
• Design and prioritize the incentive catalog and configuration experience so clients and partners can launch and manage programs with minimal manual overhead
• Build the…