Project Manager, Center of Excellence

Job Description:

Toppan Merrill is a global technology leader committed to simplifying the complexity of regulatory disclosure and communications. Our industry leading technology is backed by what we are best known for: unmatched market expertise and unparalleled customer service. Toppan Merrill is a leading partner for the financial, legal, health and capital markets.

At Toppan Merrill, you will find a culture that will encourage, empower and challenge your unique qualities to enable you to reach your full potential. Toppan Merrill leadership is committed to inspire and help you reach that potential. You'll work with dynamic colleagues, experts in their fields, who are eager to share their knowledge with you.

Learn more at  About Toppan Merrill

We are seeking a highly organized, results-oriented Project Manager to join our Center of Excellence (COE). This role will drive strategic operational initiatives from planning through execution, ensuring that programs are delivered effectively, adopted by the organization, and translated into sustainable improvements in how teams work.

The Project Manager will partner closely with operational leaders, subject matter experts, learning and enablement team, and cross-functional stakeholders to identify opportunities, establish clear plans, manage dependencies, and drive initiatives to successful completion.

The ideal candidate is a strong project leader who can operate effectively in a dynamic environment, bring structure to complex initiatives, influence without direct authority, and maintain a strong focus on measurable business outcomes.

• Lead end-to-end project management for operational initiatives sponsored by the COE.
• Translate business objectives into clear project plans, milestones, deliverables, success measures, and execution roadmaps.
• Coordinate multiple initiatives simultaneously, balancing priorities, resources, timelines, and dependencies.
• Identify risks, issues, and barriers to execution and proactively drive resolution.
• Establish clear governance, communication cadences, and accountability across project teams.
• Partner with operational leaders and subject matter experts to understand process, capability, and performance gaps.
• Gather feedback from frontline and operational teams and incorporate insights into continuous improvement.
• Maintain project artifacts and governance routines across the COE’s core collaboration platforms, including Jira, Confluence, SharePoint, and Microsoft 365, so project plans, documentation, decisions, dependencies, and follow-up items remain visible, current, and easy for stakeholders to use.

• Serve as the central point of coordination across Operations, Learning & Enablement, Technology, Product, Finance, and other partner functions as appropriate.
• Facilitate working sessions, project meetings, and decision forums to maintain alignment and momentum.
• Influence stakeholders and drive accountability without relying on direct reporting relationships.
• Clearly communicate project status, decisions, risks, and recommendations to leadership.

• Define and track success measures for assigned initiatives, including adoption, completion, engagement, operational performance, quality, efficiency, stakeholder satisfaction, and other measures appropriate to the project.
• Monitor adoption, operational performance, and business impact following implementation.
• Use data, stakeholder feedback, and operational insights to identify opportunities for improvement.
• Develop project retrospectives and lessons learned to improve the COE's approach to future initiatives.
• Help establish repeatable project management and enablement practices…