Retirement Services Specialist - Retirement Services Representative

Retirement Services Specialist - Retirement Services Representative

Working Title:
Retirement Services Representative
Job Class:
Retirement Services Specialist
Agency:
Teachers Retirement Association

• Job : 97754
• Location
  :
  St. Paul
• Full/Part Time
  :
  Full-Time
• Regular/Temporary
  :
  Unlimited
• Who May Apply
  :
  Open to all qualified job seekers
• Date Posted
  : 10/19/2026
• Closing Date
  : 10/26/2026
• Hiring Agency/Seniority Unit
  :
  Teachers Retirement Assoc / Teachers Retirement Asc-MAPE
• Work Shift/Work Hours
  :
  Day Shift
• Days of Work
  :
  Monday
  - Friday
• Travel Required
  :
  Yes
  - Up to 10%
• Salary Range: $24.40 - $35.30 / hourly; $50,947 - $73,706 / annually
• Classified Status
  :
  Classified
• Bargaining Unit/Union
  : 214 - MN Assoc of Professional Empl/MAPE

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Teachers Retirement Association (TRA) has been administering pension coverage to Minnesota educators for decades, with a mission to help members and their beneficiaries plan for an independent and financially secure retirement. We are currently seeking job candidates with strong communication, interpersonal, and mathematical skills to serve as TRA's Retirement Services Representative.

This position is part of TRA’s Member Services (Phone Center) and exist to help educators understand the value of retirement planning specific to TRA benefits. This position will primarily deliver available benefit information and options to Minnesota public schools’ educators and their beneficiaries by phone, chat, and/or email. Additionally, the incumbent in this role will be further required to perform a variety of calculations, both routine and complex.

This position is located in our Saint Paul, Minnesota office. The role is telework eligible; however, incumbents must work a full-time in-office schedule for at least the first six (6) months to complete mandatory training. Thereafter, the position is anticipated to follow a designated hybrid work schedule based on business need and performance. Additionally, business travel may be required up to 10% for this role.

TRA prioritizes work-life balance for our employees and may request, only on occasion, that staff work overtime and/or flex their time in order to complete critical projects or meet important deadlines. Typically, full-time, non-exempt employees at TRA work a 40-hour workweek.

One (1) year of work experience providing customer service related to employee benefits administration, government benefits administration, accounting, payroll, finance, or insurance. A Bachelor’s degree in Business, Accounting, Finance, Math, Public Administration, or a closely related field can substitute for this experience.

Work experience must demonstrate the following:

• Experience performing calculations.
• Ability to interpret and apply laws and policies to work assignments.
• Ability to train and explain financial concepts to a variety of audiences, primarily in a call center environment.
• Ability to diagnose problems and recommend solutions for process improvement purposes.
• Ability to plan, organize, and successfully manage competing priorities.
• Strong oral communication, written communication, and interpersonal skills.
• Proficiency in using Microsoft Word, Excel, Outlook, Cisco Web Ex, and/or equivalent software packages.

Successful candidates must also be able to secure their own transportation for in-state business travel and/or…