Monitoring Specialist; Eagan, MN

Position: Monitoring Specialist (Eagan, MN)

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Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

About the Role

Vivint’s Alarm Monitoring Specialists protect families and property 24/7. As a Monitoring Specialist, you will respond to alarm signals from customers’ alarm systems, dispatch emergency signals to police, fire, and medical agencies, and provide world‑class customer service in times of need.

What We Offer

• Comprehensive Training:
  Paid, full‑time, mandatory 5 weeks
• Shift Pay Differentials + biweekly performance bonus + commissions + additional monthly/quarterly bonus

Training

Full Time, Paid, Mandatory 5 weeks (2:00 pm - 10:30 pm Monday through Friday)

Schedules Available

• 2:00 pm - 10:00 pm (Day Shift)
• 10:00 pm - 6:00 am (Third Shift)

Starting Rate

$18.00/hr (potential to grow up to $19.25/hr and other career growth opportunities within the first year)

Additional Compensation

• Additional $3/hr for hours worked during 3rd shift on site in our Eagan, MN office.
• Additional $1.00/hr for bilingual Spanish/English speakers.
• Bonuses: additional $3-5/hr for top performers, +$1.50/hr for average performers

Minimum Requirements

• Must be able to work in our Eagan, MN office.
• Must pass an FBI criminal background check to obtain a Burglar Alarm License (or equivalent) in all 50 states.
• High School Diploma or equivalent.
• Be able to type a minimum of 40 wpm.
• One year customer service experience preferred, but not required.

A Day In The Life

• New hires complete a 3‑week new hire classroom training followed by a 2‑week hands‑on training.
• Includes comprehensive training on alarm SOPs and how to assist customers in emergency situations.
• Dispatch police, fire or EMS when needed.
• Notify customers of non‑emergency signals.
• Notify account contacts of emergency signals after dispatch.
• Receive and process inbound calls requesting information.
• Position requires some weekend, holiday, and shift work and may require mandatory overtime.

What Will Make You Successful

• World‑class customer service and interpersonal skills.
• Personal accountability and commitment to excellence.
• Innovative problem‑solving and analytical thinking.
• High emotional resiliency and ability to navigate stressful or emergency situations.
• Ability to use discretion and problem analysis.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Extensive training will be provided before taking emergency calls.
• Highly dependable with regular and punctual attendance.
• Thriving in a workday equipped with repetitive interactions or processes.
• Proficiency with computers, Microsoft Office Suite, and the internet.

Learn About Vivint Culture

Discover why it’s a great place to grow your career!

Highlighted Perks

• Flexible scheduling
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Career development and leadership opportunities
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + employer match
• Employee Resource Groups
• Discounts with various national companies and vendors

Find Out More About What It’s Like to Work Here

• Video:

NRG Energy is committed to a drug and alcohol‑free workplace. Employees are subject to periodic random drug testing and post‑accident and reasonable suspicion testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant’s experience or skills.

EEO is the Law Poster (The poster can be found at http://(Use the "Apply for this Job" box below).)

Official description on file with Talent.

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