Customer Service Rep Lexington Ave N

Position: Customer Service Rep 3551 Lexington Ave N
Company Description

North Star Pizza is a 27 store Franchise that is looking to expand and grow. This will allow for unlimited potential for growth within our company.

Job Description

Join our team as a Customer Service Representative at our Arden Hills, United States location! We're looking for a friendly and empathetic individual to provide exceptional support to our valued customers.

* Answer incoming customer calls, emails, and chat messages in a timely and professional manner

* Resolve customer inquiries, complaints, and issues with patience and understanding

* Process orders, returns, and exchanges accurately and efficiently

* Maintain up-to-date knowledge of products, services, and company policies

* Collaborate with other departments to ensure customer satisfaction

* Document customer interactions and update account information in our database

* Identify and escalate complex issues to appropriate team members or supervisors

* Provide personalized solutions to meet individual customer needs

* Participate in ongoing training to enhance customer service skills and product knowledge

* Pay range $12-18

Qualifications

* Strong verbal and written communication skills

* Excellent problem-solving abilities and attention to detail

* Proficiency in using computers and customer service software

* Ability to multi-task and prioritize in a fast-paced environment

* Patient and empathetic approach to customer interactions

* High school diploma or equivalent

* Previous customer service experience preferred

* Ability to remain calm and professional in challenging situations

* Team player with a positive attitude

* Flexibility to work various shifts, including weekends and holidays as needed

Additional Information

All your information will be kept confidential according to EEO guidelines.