Customer Service Associate

• Customer Experience Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service.
• Responsible for first contact resolution and the customer interaction experience within the location.
• Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism.
• Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score.
• Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction.
• Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed.
• Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage
: $19.00/hr

• 3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus.
• Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills.
• Excellent problem-solving and decision-making skills.

Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!!

Below are a few perks and discounts:

• Up to 40% off the base rate of any standard Hertz rental.
• Medical, Dental & Vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid Parental Leave & Adoption Assistance.
• Employee Assistance Program for employees & family.
• Educational Reimbursement & Discounts.
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more.