Customer Service Representative II
Listed on 2026-10-16
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual
Job Title
24/7 Call Center, First Point Of Contact
Ranges from 60-80 calls per day First point of contact (triage calls) Most of our calls are HCP, Pt, and Page reps Growth opportunities in other departments at client Tuition Reimbursement once hired We save lives, and you are a part of that.
Job PurposeProvide communications facilitation between external customers and the sales force and provide first point of contact for external customers and the sales force to reach internal
*** personnel.
Triage and respond to external customer and sales rep call-throughs via 1-800-CARDIAC and 1-800-CARDREP. Send messages from internal/external customers to the client sales force by pagers, cell phones, home phones, etc. Escalate and close pages via backups, if required. Maintain a professional presence in all situations by asking forr ng and providing information per procedures.
Quality Systems Duties And ResponsibilitiesBuild Quality into all aspects of their work by maintaining compliance with all quality requirements.
Required QualificationsHS Diploma/GED Diploma required. 1 Year with an associate in arts degree/diploma, or an equivalent combination of education/work experience. Experience in Microsoft Teams and Outlook
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