Faculty Support Lead — Onboarding & Escalations
Listed on 2026-10-18
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Customer Service/HelpDesk
Pearson is seeking a leader for faculty support to provide high-level assistance to educators using Pearson courseware. You will coach support associates, manage escalations, and guide course builds to ensure superior service.
You will collaborate across teams, manage time effectively, and adapt to peak periods, including some weekend coverage. Strong communication and educational technology knowledge are essential for success.
Step into the Faculty Support Lead — Onboarding & Escalations role at Pearson in Saint Paul, MN, United States and grow with us.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Faculty Support Lead — Onboarding & Escalations role at Pearson, based in Saint Paul, MN, United States.
We are looking to fill the Faculty Support Lead — Onboarding & Escalations position at Pearson in Saint Paul, MN, United States.
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