Morning CSR

About the Role:
Start your day with energy and purpose as a Morning Customer Service Representative at Planet Fitness – PF Baseline Fitness in St. Paul, MN! We're looking for a friendly, motivated team player to be the welcoming face of our gym and help members kick off their day on the right foot. If you love people, fitness culture, and a positive atmosphere, this is the role for you!

Responsibilities:

• Greet and check in members with a friendly, upbeat attitude during morning hours
• Open the gym on Monday mornings on time
• Answer phones, respond to member inquiries, and handle front desk operations
• Assist with new member sign-ups, tours, and membership account management
• Maintain a clean, organized, and welcoming club environment
• Handle member concerns and escalate issues to management when necessary
• Perform opening procedures and ensure the facility is ready for the day
• Promote and sell Planet Fitness memberships and additional services

Requirements:

• Availability for early morning shifts, including weekdays and/or weekends
• Strong customer service and communication skills
• Positive, energetic attitude with a passion for helping others
• Basic computer proficiency and ability to learn membership software
• Ability to multitask in a fast-paced, member-facing environment
• Prior customer service, retail, or hospitality experience preferred
• Must be reliable, punctual, and a dependable team player

About Us:
Planet Fitness – PF Baseline Fitness is part of one of the largest and most recognized fitness chains in the world, dedicated to providing a welcoming, judgment-free environment for members of all fitness levels. Our St. Paul location is proud to serve a diverse and enthusiastic community of members who count on us every day. We offer a fun, supportive workplace where employees are valued and encouraged to grow.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.