Records Agent - Customer Svcs Specialist Int

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* Working Title:

Records Agent*
* ** Job Class:
Customer Service Specialist, Intermediate*
* ** Agency:
Public Safety Dept*
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** Job ** : 97758

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** Location** :
St. Paul

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** Telework Eligible** :
No

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** Full/Part Time** :
Full-Time

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** Regular/Temporary** :
Unlimited

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** Who May Apply** :
Open to all qualified job seekers and DPS employees eligible to bid. Eligible bidders (permanent, classified employees in the same job classification) should apply through self-service and confirm their bid by emailing  meagan.buchholz.us  by 11:59 PM 10/30/2026

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** Date Posted** : 10/24/2026

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** Closing Date** : 11/02/2026

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** Hiring Agency/Seniority Unit** :
Public Safety Dept / Public Safety-AFSCME

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** Division/Unit** : DVS Administrative Services / DVS Customer Support/PIC 2

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** Work Shift/Work Hours** :
Day Shift / 8:00 AM - 4:30 PM

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** Days of Work** :
Monday - Friday

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** Travel Required** :
No

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** Salary Range:**  $21.12 - $28.01 / hourly; $44,098 - $58,484 / annually

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** Classified Status** :
Classified

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** Bargaining Unit/Union** : 206 - Clerical/AFSCME

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** Work Area** :
Town Square - 445 Minnesota St, St Paul, MN 55101

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** FLSA Status** :
Nonexempt

+ Designated in Connect 700 Program for Applicants with Disabilities ((Use the "Apply for this Job" box below)./connect
700/) :
Yes

** The work you'll do is more than just a job.*
* At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This posting may be used to fill multiple positions.

This position exists to provide Driver and Vehicle Services (DVS) customers with top-notch customer service in person, and writing. This position represents the primary in person and electronic mail contact for DVS and is the agency's face to customers coming in-person to divisional public offices.

Records Agents answer questions and fulfill requests for driver's license and motor vehicle transactions and information, including registration, report of sale, and titling, as well as inquiries from law enforcement agencies, deputy registrars, driver's license agents, and DVS branch offices.

Record Agents locate customer records in the electronic DVS system and provide information in response to customer inquires or print out copies of records to clientele, performing counter operations, electronic transactions and accurate fee collection while following the guidance of State and Federal data privacy laws.

The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify.

** Minimum Qualifications*
* 1. Customer service skills sufficient to respectfully engage with customers when handling difficult or complex problems and resolving escalated complaints or disputes.

2. Knowledge of document and records management sufficient to maintain electronic or paper files for efficient organization and retrieval of information.

3. Ability to explain policies and procedures in a clear, concise, and professional manner to both internal and external customers.

4. Word processing skills sufficient to prepare, edit, and finalize emails, memos, reports, and/or other documents and types of written communication that are grammatically correct, in proper format, and free of spelling errors.

5. Knowledge of communications sufficient to read, explain, and interpret a variety of materials. Examples include DVS and state policies, procedures, laws and rules related to driver and vehicle services.

6. Knowledge of math sufficient to add, subtract, multiply and divide numbers.

** Preferred Qualifications*
* 1. Excellent Attendance.

2. High level of customer service with the ability to continually learn, adapt and excel with internal and external customers to interact face to face.

3. Possess excellent verbal and written communication skills necessary to independently compose high-level communications relaying complex division resolutions to a wide variety of customers.

4. Possess a working knowledge of Microsoft Office suite of programs (Outlook, Word, Excel) with proficient technical ability to navigate, retrieve, and utilize data from a variety of electronic…