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Aerospace Product Support Engineer

Job in Saint Paul, Ramsey County, Minnesota, 55199, USA
Listing for: Wipaire Inc
Full Time position
Listed on 2026-10-18
Job specializations:
  • Engineering
    Manufacturing Engineer, Mechanical Engineer, Quality Engineering, Aerospace / Aviation / Avionics
Salary/Wage Range or Industry Benchmark: 92300 - 138500 USD Yearly USD 92300.00 138500.00 YEAR
Job Description & How to Apply Below

Position: Product Support Engineer

Department: Engineering

Reports To: Data & Product Support Manager

FLSA Status: Exempt

Hours: Monday-Friday during regular business hours with flexibility as needed. Generally 40 hours per week; additional hours may be required to meet business needs

Pay Range: $92,300 - $138,500 annually

Within this range, pay offered will be based on the candidate's skills, experience, education, and other qualifications.

Benefits

Summary:

Wipaire offers a full benefits package including health, dental, 401(k) plan with employer match, tuition reimbursement, life, short & long term disability insurance and other benefits such as PTO (starting at 15 days) and holiday pay, all while working with great people, first shift, and in a family-friendly atmosphere.

Additional Benefits

This position is eligible for a monthly cell phone stipend and an annual incentive program.

Disclaimer

The benefits noted above are subject to eligibility requirements.

At Wipaire we have been engineering and manufacturing aircraft floats for the last 60 years and have become an aviation industry leader of diversified aviation services. Our products are used to convert existing airplanes into sea planes. We support passenger service, tourism, and fire-fighting operations all over the world. Wipaire is committed to investing in our people, products, and technology. Our core values are simple, a win-win mindset, technically adept, work/life balance, do the right thing and have fun.

If these values speak to you, we want to connect! Join this growing company that is proudly producing products made in the USA.

Position Summary

The Product Support Engineer is responsible for providing engineering support of all existing Wipaire products to both internal and external customers, assist with R&D projects, and take part in product improvement projects.

Primary Responsibilities
  • Internal and External Customer Support:
    Aids internal and external customers, via direct support, to overcome problems and difficulties in the use of Wipaire products. These forms of assistance include, but are not limited to:
  • Troubleshooting
  • Reviews, analyzes, understands (design issue or customer use issue) and identifies systemic safety and service issues.
  • Answers questions not readily available in technical publications, which may include direct customer interface and issuance of No-Technical Objection (NTO) letters.
  • Generates, analyzes, substantiates, and documents repair scheme designs.
  • Reviews, approves/denies, and provides feedback to Engineering Change Requests (ECR's).
  • Product Support / Improvements:
    Corrects critical safety and systemic service issues discovered in our products as they are used in service. Reviews non-conforming parts and products in the process of manufacturing (MRB's) and design changes due to challenges in manufacturing that affect the design and certification of the product.
  • Substantiates with the FAA, and implements through the ECO process both design and documentation changes, due to challenges in manufacturing/supply chain issues.
  • Provides input to Service Letters to resolve service and safety issues.
  • Participates in/approves dispositions in Material Review Boards (MRB's) at Quality Control's request.
  • Marketing Support:
    Assists Marketing in preparing materials for introduction to market.
  • Generation and maintenance of non-FAA approved technical publications:
    Assists other Wipaire employees in generating data or reviewing newly generated documents that are not FAA approved, but are helpful in the process of building, installing, operating and maintaining our products. These documents include:
  • Parts Manuals
  • Manufacturing work instructions
  • Current product Bills of Materials (BOM)
  • JOB SPECIFICATIONS Education, Experience and Credentials
    • Four-year degree in Mechanical, Aerospace, or similar engineering strongly preferred.
    • Three to six years' minimum practical aerospace engineering experience strongly preferred.
    • Structural design and repair experience preferred.
    Knowledge,

    Skills and Abilities

    The knowledge and skills noted below may be demonstrated through prior education, training, and/or experience, or acquired through training and on-the-job development after hire. Candidates are expected to possess or demonstrate the ability to learn and develop the knowledge and skills necessary to successfully perform the items below.

    • Knowledge of FAA certification processes, including new products, parts, manufacturing processes, aerospace drawings, and managerial/documentation…
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