Fan Services - Usher

“Fun Is Good” is the Saints’ mantra. All Saints' staff work as a team to maintain CHS Field as a beautiful gem of the community. Welcome all guests with a consistent level of friendly, empathetic customer service as if they were guests in our home.

• Constant attention to detail while seeking out opportunities to help other people
• Welcome guests to CHS Field with positive energy and courteousness
• Provide event information and general ballpark directions
• Check tickets and show fans to their seats
• Engage disruptive guests regarding their behavior relative to ballpark policy
• Bolster ballpark policies and safety procedures while maintaining a calm voice through occasionally emotional situations
• Respond promptly to customer needs and/or requests for assistance
• Guide fans to ballpark locations such as Fan Services, restrooms, water fountains and concession stands
• Navigate through assigned seating areas, including stairs at times, to assist with guest issues and questions
• Wipe wet seats or surfaces for guests during or after inclement weather
• Assist in maintaining a clean ballpark by picking up litter from the concourse or restrooms

• Availability to work a minimum of 35 of the 75 home games
• Working mainly nights, including several weekends and summer holidays
• Strong capacity to outwardly care about the well-being of others
• Positivity in communications with guests and staff
• Genuine enjoyment working in a team environment with a variety of people
• Recognize and resolve conflicts, while performing essential job functions

• Ability to work outdoors in various weather conditions, including heat, cold and rain
• Standing or navigating the concourse for extended periods, sometimes in a busy and noisy environment
• This is a seasonal, part‑time position with expected pay $16.50 per hour
• Hours vary according to game and event schedule. Report time is two hours before the start of the game and concludes approximately 15‑30 minutes following a game. Certain games, like Friday Night Fireworks or rain‑delayed games, may require longer shifts

• Education:
  
  High school diploma preferred
• Experience:
  
  Prior customer service, entertainment venue experience preferred

Working as a Saints’ Fan Services Staff Member isn’t just a job—it’s being part of the excitement and camaraderie of game days. Whether you’re helping a young fan enjoying their first Saints game or assisting season ticket holders, you’ll be creating memorable experiences for all who visit.