Payment Specialist

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at - all from Day One.

Join our Benefit Payment Services team within Wealth Management & Investment Services (WMIS), supporting the accurate and timely processing of retirement benefit payments for clients with pension and defined-benefit plans. In this role, you'll manage an assigned book of accounts, review client files and data, process payment-related information, and help ensure work is completed accurately and within established service-level requirements. You'll work independently on your assigned responsibilities while collaborating with clients, team members, the call center, and other business partners.

The position involves working across multiple systems, using Excel, communicating primarily through email with some phone interaction, and adjusting priorities as client needs and workloads change.

• Process retirement benefit payments using information and files received from clients.
• Review client data in Excel and perform payment-related data entry.
• Manage an assigned book of accounts and complete work within established service-level expectations.
• Respond to client questions and coordinate with internal teams and service partners when additional support is needed.
• Communicate with internal and external clients primarily through email, with phone communication as needed.
• Navigate multiple systems and applications to research and complete work.
• Balance multiple assignments and adjust priorities based on client activity and deadlines.
• Maintain accuracy when handling payment and account information and follow established department policies and procedures.

• Associate's degree or equivalent work experience.
• Two or more years of relevant experience.

• Basic understanding of regulatory and accounting principles affecting Wealth Management & Investment Services business lines and clients.
• Ability to quickly learn custody operations, systems, procedures, products, and services.
• Strong attention to accuracy, particularly when working with data and payment information.
• Experience using Excel and Microsoft Office applications.
• Ability to navigate and work across multiple computer systems.
• Ability to manage multiple responsibilities and meet deadlines in a changing work environment.
• Analytical, problem-solving, decision-making, and organizational skills.
• Effective written and verbal communication and customer-relations skills.
• Ability to work independently while collaborating with team members and business partners.

Must work in office 60% of the work days per week. If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and…