Lobby Lead Worker - State Prog Admin, Intermediate

• Job
• Location:
  
  St. Paul
• Full/Part Time:
  Full-Time
• Regular/Temporary:
  Unlimited
• Who May Apply:
  This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 11/16/2026
• Date Posted: 11/10/2026
• Closing Date: 11/24/2026
• Hiring Agency/Seniority Unit:
  Revenue Dept / Revenue (inc Assessors)-MAPE
• Division/Unit:
  Tax Operations / Tax Ops-Payments and Lobby
• Work Shift/
  
  Work Hours:
  
  Day Shift
• Days of Work:
  Monday
  - Friday
• Travel Required:
  
  No
• Salary Range: $26.12 - $37.91 / hourly; $54,538 - $79,156 / annually
• Classified Status:
  Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status:
  Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities:
  Yes

• Job
• Location:
  
  St. Paul
• Telework Eligible:
  No
• Full/Part Time:
  Full-Time
• Regular/Temporary:
  Unlimited
• Who May Apply:
  This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 11/16/2026
• Date Posted: 11/10/2026
• Closing Date: 11/24/2026
• Hiring Agency/Seniority Unit:
  Revenue Dept / Revenue (inc Assessors)-MAPE
• Division/Unit:
  Tax Operations / Tax Ops-Payments and Lobby
• Work Shift/
  
  Work Hours:
  
  Day Shift
• Days of Work:
  Monday
  - Friday
• Travel Required:
  
  No
• Salary Range: $26.12 - $37.91 / hourly; $54,538 - $79,156 / annually
• Classified Status:
  Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status:
  Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities:
  Yes

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position is responsible for providing direction and support to the lobby team, as well as providing professional and quality customer service to diverse clients, both internal and external. The successful applicant must possess strong customer service skills and be knowledgeable about Department of Revenue policies, systems, and procedures. The Lobby Lead Worker will need to be able to research, resolve complex issues, and educate and inform taxpayers on understanding and complying with their tax responsibilities.

The incumbent will be responsible for processing and reconciling cash, maintaining a cash drawer, verifying payments, and creating vouchers to accompany payments through the remittance processing system. They will provide professional, courteous assistance to both internal and external stakeholders, will provide clear, concise, and accurate tax information to customers by researching and finding current information about taxpayers, their accounts, and other debts associated with them.

• Two years of customer service experience working in person, by phone, and in writing, and asking questions to gather details (for example, names, dates, and tax/account information) and provide accurate, easy-to-understand answers to taxpayers, their representatives, and coworkers.
• Experience providing direction and feedback to a team.
• Experience using computers, spreadsheets, database applications, and software.

• Experience and knowledge of cash handling best practices.
• Knowledge of federal and Minnesota income tax, withholding tax, and the property tax refund.
• Experience with Gen Tax, Rspace, Captiva, and other Microsoft applications (Outlook, Word, PowerPoint, and Excel,).
• Experience problem solving in a fast-paced environment while maintaining excellent customer service.
• Experience in handling stressful situations.
• Experience working collaboratively in a team

Requires occasional moving of articles such as boxes, accounting records, laptop computer, and portable printer.

As part of an offer of employment, a fingerprint-based background check will be conducted in accordance with IRS Publication 1075. This will include, but is not limited to, verification of degrees and licensures, state and federal criminal history checks, and a review of tax filing and payment history. All individual income tax filing and payment obligations must be current prior to interviewing for this position.

Must be legally…