Electronic Health Record; EHR Support Specialist

Electronic Health Record (EHR) Support Specialist

$20.00/hr - $25.00/hr

This position involves providing hands‑on training and support to physicians and advanced practice providers in utilizing the client’s Oracle Health (Cerner) Electronic Health Record (EHR) system effectively within our healthcare environment. The position requires a strong background in healthcare technology, proficiency in platforms like Microsoft Teams and SharePoint, and a deep understanding of the Oracle Health (Cerner) Electronic Health Record (EHR) system.

• At‑Elbow Support:
  Provide on‑site and virtual real‑time assistance to physicians and advanced practice providers in navigating systems efficiently during their clinical workflows.
• Travel:
  Travel between metro clinics located in St. Paul, Phalen, Burnsville, and Maple Grove, with primary focus in St. Paul. Travel, on occasion, to greater Minnesota clinics.
• Training Development and Delivery:
  Develop and deliver tailored resources and training, both one‑on‑one and in group settings, to educate end‑users on the functionalities and best practices of EHR platforms.
• Process Optimization:
  Identify opportunities to create efficiencies for individual physicians and advanced practice providers to reduce redundancies and increase productivity.
• Communication:
  Effectively communicate technical information to stakeholders clearly and concisely so they understand and can make informed decisions.
• Troubleshooting:
  Identify and address user issues and technical challenges related to systems promptly, ensuring minimal disruption to clinical operations.
• Documentation:
  Support comprehensive documentation of training materials, user guides, and troubleshooting procedures to facilitate continuous learning and support.
• Continuous Improvement:
  Stay abreast of the latest updates and developments in Oracle Health (Cerner) systems, workflows, and integrated technologies, actively participate in professional development activities, and contribute to the enhancement of training programs.
• Integration Knowledge:
  Develop and maintain a strong understanding of technologies that integrate with the EHR system, such as medical devices, third‑party applications, etc. Provide guidance and support to end‑users on utilizing integrated technologies effectively within the EHR ecosystem.

• Required
  
  Education:
  
  Associate’s or Bachelor’s degree in healthcare informatics, Computer Science, or related field.
• Preferred Certifications & Licensure: Preferred certifications in Oracle Health (Cerner) systems.

• Required
  
  Skills & Experience:
  
  
• Minimum of 3 years of experience in healthcare technology training and support, with a focus on EHR systems.
• Experience working directly with physicians or advanced practice providers.
• Proficient in Microsoft Teams, SharePoint, and other collaboration tools.
• A strong understanding of the Oracle Health (Cerner) Electronic Health Record (EHR) system is essential.
• Excellent interpersonal and communication skills, with the ability to effectively engage and educate diverse end‑users, including physicians and advanced practice providers.
• Preferred
  
  Skills & Experience:
  
  
• Preferred experience working with the Oracle Health (Cerner) Electronic Health Record (EHR) system.
• Preferred experience working in a clinical setting.

As a certified minority‑owned business, Pride Global and its affiliates – including Russell Tobin, Pride Health, and Pride Now – are committed to creating a diverse environment and are proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.