Front Desk Agent

Join to apply for the Front Desk Agent role at Crescent Hotels & Resorts

Our hotel has a new name and a new style - Larkspur Landing, opening October 2025! Looking for a qualified Part-Time Front Desk Agent to join our fun and eccentric TEAM. Previous hotel experience preferred but not required.

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

• Greet guests and complete the registration process to include inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area and other general product knowledge; answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Hotel guest service experience or reception experience is preferred.

• Thought Provoking:
  Capable of making others think deeply on a subject (Preferred)
• Innovative:
  Consistently introduces new ideas and demonstrates original thinking (Preferred)
• Detail Oriented:
  Capable of carrying out a given task with all details necessary to get the task done well (Required)
• Enthusiastic:
  Shows intense and eager enjoyment and interest (Required)
• Dedicated:
  Devoted to a task or purpose with loyalty or integrity (Required)
• Team Player:
  Works well as a member of a group (Required)

• Preferred Self-Starter:
  Inspired to perform without outside help
• Preferred Growth Opportunities:
  Inspired to perform well by the chance to take on more responsibility

• High School (Preferred)
• Associates (Preferred)

• Language (Advanced)

• Hotel guest service experience or reception experience is preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Seniority level:
Entry level

Employment type:

Part-time

Job function:
Management and Manufacturing

Industries:
Hospitality

Location notes and other roles listed are for informational purposes and may not reflect current openings.