Front Office Manager

• 401(k)
• Employee discounts
• Health insurance
• Paid time off
• Dental insurance
• Training & development
• Vision insurance

Nex Gen Management | Hyatt Place St. Paul/Downtown

Location: Saint Paul, Minnesota

Department: Front Office

Reports To: Assistant General Manager (AGM)

Employment Type: Full-Time, Salaried Exempt

Minimum

Hours:

45 hours worked per week

Typical Schedule: 3:00 PM - 12:00 AM, with flexibility based on operational needs

Located in the heart of downtown Saint Paul's historic Lowertown district, Hyatt Place St. Paul/Downtown is a 149-room hotel housed within the beautifully restored historic U.S. Post Office and Custom House. Blending historic architecture with modern amenities, our hotel offers spacious accommodations, flexible meeting and event spaces, complimentary breakfast, an indoor pool, and convenient access to local attractions, including CHS Field, Union Depot, and Grand Casino Arena.

Managed by Nex Gen Management, our hotel is committed to delivering exceptional hospitality, maintaining high operational standards, and creating a welcoming environment for both guests and associates.

We are seeking a dedicated and motivated Front Desk Manager to join our leadership team and play an important role in the continued success of our property.

The Front Desk Manager is responsible for overseeing all aspects of front office operations, leading and developing front desk associates, ensuring exceptional guest experiences, and maintaining compliance with hotel policies, procedures, and Hyatt brand standards.

Reporting directly to the Assistant General Manager, this position serves as the primary point of contact for front desk operations, staffing concerns, and shift coverage. The Front Desk Manager is expected to take ownership of departmental staffing needs, proactively resolve scheduling challenges, and provide direct operational coverage when necessary.

This is a hands-on management position requiring flexibility, accountability, and a strong on-property presence. The Front Desk Manager must be proficient in all front desk shifts, including morning, evening, and overnight operations, and must adjust their schedule to ensure leadership coverage during high-volume guest arrival and departure periods.

The ideal candidate is a dependable, proactive leader who can balance operational responsibilities, employee management, guest satisfaction, and administrative duties while maintaining a high-performing front desk team.

• Oversee daily front desk operations, ensuring efficient check-in, check-out, reservation management, and guest services.
• Ensure compliance with Hyatt brand standards, property operating procedures, and company policies.
• Serve as the primary point of contact for all front desk operational matters, employee questions, and service-related escalations.
• Maintain a strong on-property presence during high-volume guest arrival and departure periods to support associates, resolve issues, and ensure efficient operations.
• Monitor room availability, room assignments, arrivals, departures, and special guest requests.
• Coordinate with housekeeping, engineering, and other departments to maintain smooth hotel operations.
• Ensure accurate handling of guest accounts, payment authorizations, billing adjustments, and financial transactions.
• Review daily front office reports, shift reconciliations, and operational records for accuracy.
• Maintain the knowledge and skills necessary to independently perform all front desk functions, including night audit responsibilities.
• Provide direct front desk coverage as necessary to maintain uninterrupted hotel operations.

• Ass…