Tech Support Manager On-Site, Saint Paul, MN
Listed on 2025-12-14
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IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Tech Support Manager [On-Site, Saint Paul, MN]
Manage chaos. Gracefully. Mostly.
We’re looking to add a Support Manager to guide our small but mighty support team. You’ll be leading the people who help users run Windows apps on macOS and Linux by coaching them, supporting them and occasionally jumping into the support pit yourself when things get spicy. You should be just as comfortable troubleshooting install issues as you are developing a team.
You’ll collaborate closely with other department managers, help shape strategic initiatives and use metrics to keep improving both the team and the customer experience. If you’re a curious, tech-savvy leader who genuinely enjoys helping people succeed, we want to hear from you.
Candidates must be within commuting distance of our St. Paul, MN office by the start date. We’re unable to provide relocation support for this role.
Responsibilities- Build, mentor and manage our Tech Support team
- Work with the team to provide exceptional customer service
- Create, track and apply performance metrics to guide improvements
- Communicate with other department leads to coordinate strategic initiatives
- Support customers by responding to tickets and/or phone calls
- Learn how Cross Over and Wine work
- Contribute to our knowledge base and user guides
- Collaborate with your team, balancing workloads and sharing insights
- Stay curious and keep learning, there’s always more to know
- Leadership stories that demonstrate your ability to guide and grow a team
- Experience in tech support or a customer-facing technical role
- Strong writing skills that are friendly, clear and technically sound
- Comfort using macOS, Linux and troubleshooting from the command line
- Willingness to ask questions and explore unfamiliar problems
- Adaptability when priorities change and tasks stack up
- A team mindset with a willingness to share knowledge and ask for help
- A local address with the ability to work on-site in St. Paul
- Familiarity with Windows or Linux
- Working knowledge of the command line
- Passion for Free and Open-Source Software
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