Epic MyChart Application Analyst Senior

Job Description:

Are you passionate about enhancing the healthcare experience for patients and consumers alike? We are seeking talented and motivated Application Systems Analysts to join our fast-paced, collaborative team. In this role, you’ll have the opportunity to shape innovative solutions by focusing on products and workflows that impact both clinical staff and patients directly.

As an Application Systems Analyst, you’ll be at the forefront of continued learning—developing deep expertise in leading technologies such as MyChart, Welcome, Hello World, Telehealth, and Online Scheduling. You’ll maintain up-to-date certifications and understanding of key products and activities, while working closely with your teammates to drive improvements in patient and consumer engagement. If you thrive in environments that value teamwork, problem solving, and continuous growth, we encourage you to apply and help us deliver exceptional experiences across every touchpoint in healthcare.

This position is responsible for complex level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support

(e.g., electronic health records, registration, scheduling, billing and collections, lab and pathology, radiology, picture archiving and communications (PACS), cardiovascular, pharmacy, home care, long term care, population health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management).

Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings.

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states:
California, Connecticut, Hawaii, Illinois, New York, Rhode Island, Vermont, and Washington.

The Senior Analyst is responsible for providing advanced technical support, configuration, integration, and maintenance for a variety of healthcare applications and their associated technologies throughout their lifecycle, including selection, implementation, support, archival, and decommissioning. Additionally, the Senior Analyst may manage small to mid-sized projects related to these applications and technologies, contributing to project planning and execution.

The Senior Analyst is also expected to mentor other analysts and contribute to the development of best practices and standards for application configuration, deployment, support, archival, and decommissioning. Essential functions are performed independently under minimal supervision.

• Document and recommend workflow changes and technical/functional designs to support business requirements.
• Partner with external vendors to support third-party applications, including integration, implementation, support, and troubleshooting.
• Resolve common and complex issues, incidents, and problems according to agreed service levels and departmental standards.
• Serve as Project Manager for mid-sized projects with multiple teams.
• Perform quality reviews of team builds.
• Collaborate with peers, internal and external stakeholders, and vendors.
• Adhere to documentation and change management standards.
• Develop and participate in training and knowledge-based materials for peers, end-users, and other team members.
• Oversee the configuration of electronic and mechanical hardware with software products to meet client specifications.
• Understand and develop business reporting needs for end-users.
• Participate in on-call and command center responsibilities.
• Develop and maintain comprehensive testing plans and scripts to verify system outputs and integrity.
• Attend and participate in team, project, and department meetings to enhance information flow.
• Work with requestors to understand problems, establish clear project objectives, and complete business case documentation.
• Assist stakeholders in completing ROI, benefit plans, KPIs, and other measures, if applicable.
• Aggregate resource group forecasts to roadmap…