IT Operations Analyst - Executive Support

The IT Operations Analyst will be responsible for assisting executive leadership and their staff, primarily working out of St. Paul, MN headquarters with flexibility to travel to local offices. This position requires excellent customer service skills with an emphasis on executive leadership, and professional disposition.

The position requires excellent verbal/written communication skills, along with technical support and analytical skills. The candidate will regularly work with all levels of support to troubleshoot, gather data, and update necessary knowledge articles with the express goal of providing the best executive experience possible. Support audio video technologies and need experience coaching/mentoring technical team members.

This position is based in St. Paul, MN

• Responsible for client support—software troubleshooting, hardware break‑fix, installations, in‑person and/or remote assistance
• Perform a variety of tasks and work supporting audio, video, and other conferencing applications
• Development of processes and KBs for common issue resolution
• Perform root‑cause analysis for issues identified, while coordinating with other support teams to propose corrective action for support processes and protocols
• Support executive meetings including audio‑visual, on‑site & off‑site venues
• Readily available to take support calls from executives and their support staff
• Perform cursory site evaluations and risk analysis for executive board meetings
• Works with and supports Windows, Mac OS, mobile operating systems, and general computer‑related issues
• Works with mobile device management—e.g., Intune (Android & iOS)
• Works with Office 365, One Drive, Active Directory, Ticketing Systems and Microsoft Teams

• Bachelor’s degree in a technical area or equivalent work experience
• 4 years of professional work experience
• 1 year of experience in a technical support role
• Experience with Audio Video Technology, both hardware and software
• Experience working with and supporting Windows, Mac OS, mobile operating systems, and general computer‑related issues
• Experience working with mobile device management—e.g., Intune (Android & iOS)
• Experience working with Office 365, One Drive, Active Directory, Ticketing Systems and Microsoft Teams
• Experience working in a customer‑service environment
• Excellent verbal and written communication skills
• Ability to work flexible work hours including occasional nights and weekends
• Ability to work off‑site

• Experience working with C‑suite executives
• Ability to adapt in a quick‑changing environment and capable of working independently
• Works well under pressure
• Strong team player and collaborative demeanor

Annual or Hourly Compensation Range

The pay range for this position is $74,700.00 - $. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Ecolab strives to provide comprehensive and market‑competitive benefits to meet the needs of our associates and their families.  to see our benefits.

To meet customer requirements and comply with local or state regulations, applicants for certain customer‑facing roles may need to:

• Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
• Be fully vaccinated for COVID‑19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.

At Ecolab, we believe the best teams are inclusive. We are on a journey to create a workplace where every associate can grow and achieve their…