Data Annotation Specialist

Location:

United States Of America

Language:
English

We’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation  will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience.

Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Our team is seeking a collaborative Data Annotation Specialist to assist with developing, evaluating, and monitoring contact center AI. Our mission is to ensure that AI solutions deliver real business value – not just flashy features. As a Data Annotation Specialist, you will play a critical role in creating high-quality training data and evaluating real-world AI performance to help us build accurate, reliable, AI systems.

This role requires expert-level English language skills (spoken and written) and strong cognitive abilities to understand complex business problems, make informed decisions about data quality, and research correct responses in unclear situations.

The work of our Data Annotation Specialists ensures that our AI models solve real business problems and meet quality standards. By creating training data and evaluating performance, we avoid costly mistakes and deliver AI that truly improves customer experiences.

• Attend team meetings and agile ceremonies to understand the business case and model objectives for each annotation project.
• Apply deep comprehension and judgment to machine learning inputs and outputs, including:
• Listening to and transcribing messy audio (accents, background noise)
• Scoring conversations about technical issues for quality.
• Reading transcripts to identify call drivers and intent.
• Make critical decisions about what constitutes high-quality data for each use case.
• Proactively reach out to experts when additional context is needed to ensure accuracy.
• Collaborate closely with data scientists, product managers, ML engineers, architects, and data engineers.
• Participate in data curation for model creation, evaluation, and monitoring.
• Help design and improve annotation workflows for efficiency and quality.

Required:

• 3+ years of relevant experience is required.
• Professional business experience.
• Expert grasp of the English language
  , both spoken and written.
• Strong problem-solving skills
  :
  Ability to quickly understand complex business objectives and make clear, defensible decisions about data quality.
• High accountability
  :
  Comfortable working with little ambiguity, ability to problem-solve when stuck.
• Critical thinking and judgment
  :
  Capable of weighing trade-offs and selecting the most appropriate…