IT Director, Business Office

We are the Metropolitan Council
, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. We are committed to supporting a diverse workforce that reflects the communities we serve.

The Director, IS Business Office, provides strategic and operational leadership to drive transparency, accountability, and business value from IT investments and operations. This role leads the financial, procurement, asset management, software licensing, and service performance functions of Information Services (IS), ensuring alignment with Council priorities. The Director ensures fiscal discipline, resource optimization, and process consistency across the IS business units. This role also supports the Technology Oversight Committee (TOC), collaborating with internal Finance and Procurement departments, and defines strategy for how multiple business functions coordinate and collaborate effectively.

Position is eligible for a hybrid telework arrangement. Candidate’s permanent residence must be in Minnesota or Wisconsin.

• Directs financial planning, budgeting, and fiscal forecasting for the IS department
• Oversees asset management and software licensing across Council systems
• Leads procurement and vendor oversight for $70M+ in IT spending
• Supports TOC with business case development, financial analysis, and investment reporting
• Implements internal controls, audit compliance, and risk mitigation practices
• Collaborates with ERP and technical teams to integrate reporting and automate data flows
• Leads governance and continuous improvement of IS business functions

Education and experience in Business Administration, Finance, Accounting, Information Technology, or related field, plus progressively responsible experience in financial management, procurement, vendor contract administration, asset/license management, or business operations within a technology environment.

• Technology Business Management (TBM) Certification, Project Management Professional Certification (PMP), Information Technology Infrastructure Library (ITIL), or Six Sigma desirable.
• Experience working and collaborating in a diverse, multicultural, and inclusive environment.

• Knowledge of Technology Business Management frameworks and financial transparency practices
• Knowledge of IT governance, budgeting, procurement, and compliance regulations
• Knowledge of operational workflows, business systems architecture, and organizational design
• Knowledge of process improvement methodologies (e.g., Lean, Six Sigma) and ITSM best practices
• Skilled in managing complex budgets, procurement life cycles, and IT asset portfolios
• Skilled in developing policies and controls that standardize operations and reduce risk
• Skilled in establishing KPIs and operational dashboards to guide business performance
• Skilled in building collaborative partnerships across departments and vendor networks
• Ability to provide strategic leadership to IS business functions and operations
• Ability to align resources and financial plans with long-term Council goals
• Ability to drive change management and adoption of new systems/processes
• Ability to influence and engage senior stakeholders with credible analysis and planning
• Ability to advance business and financial operations knowledge in a technology setting
• Strong vendor management and compliance leadership capabilities
• Ability to balance fiscal discipline, service delivery, and Council-wide transparency needs
• Ability to improve cross-functional coordination and standardization of business operations
• Ability to influence financial…