Desktop Support Technician

Overview

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We are seeking a Desktop Support professional to join our team in St. Paul, Minnesota (US-MN), United States (US). This position will be client-based, supporting a strategic customer with on-site and remote services and a strong emphasis on delivering high-quality customer service.

Req

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

NTT DATA is a global leader in business and technology services, committed to responsible innovation. We hire locally where possible and may require in-office attendance based on client needs. This role may involve after-hours calls and physical lifting of hardware as needed.

• Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.
• Windows troubleshooting, diagnosing, imaging/deployment and software installation.
• Serve as company liaison with the customer on administrative and technical matters.
• Provide technical support and incident management service desk functions (Service Now).
• Review, troubleshoot, and approve operational quality desktops, notebooks, printers, and peripherals (Windows 7, 10 and macOS).
• Install, maintain and optimize desktop/notebook configurations at customer sites (Windows 7, 10, 11).
• Diagnose and resolve product performance problems.
• Perform maintenance and repair services (basic break-fix for desktops, laptops).
• Instruct customers in the operation and maintenance of basic Windows systems.

• 3+ years desktop/technical Windows support experience

• Service Now ticketing system (or similar)
• Office 365 support
• Windows troubleshooting, diagnosing, imaging/deployment and software installation
• Installation/Troubleshooting of Software/Hardware
• Proven customer service background
• Able to comprehend and follow verbal and written technical instructions and scripts
• A+ certification or equivalent skill set
• Ability to receive calls during normal business hours and after hours
• Physical ability to lift and move enterprise and client technology hardware in customer environments
• Excellent verbal and written communication skills with emphasis in customer service
• Excellent interpersonal skills and ability to work collaboratively in a team environment

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future.

As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers and partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

We hire locally where possible to NTT DATA offices or client sites. In-office attendance may be required based on client requirements. For accessibility or accommodation requests, please contact us via the official channels.

NTT DATA recruiters will never ask for payment or banking information and will only use  and  email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form at the official site.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement and pay transparency information, please refer to the official site.

• Mid-Senior level

• Full-time

• Information Technology
• Industries: IT Services and IT Consulting

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