Information Technology Manager

For 120 years, National Checking Company (NCCO) has developed USA-made products that drive success in the food service and hospitality industries. Through consistent innovation, NCCO offers a comprehensive range of solutions and technologies designed to streamline operations and enhance food safety and efficiency, including traditional POS essentials, food safety labels, automated labeling systems, digital food safety software, and brand fulfillment solutions tailored to unique brand requirements.

Headquartered in St. Paul, Minnesota, NCCO operates integrated business divisions supported by production and warehousing facilities in St. Paul, Minnesota, and Fort Worth, Texas. With core values focused on respect for every individual, integrity, collaboration, innovation, and passion for excellence, NCCO fosters an environment that embraces diversity, equity, and inclusion.

System Administrators, Helpdesk Techs

40 hours per week, Mon-Fri, as arranged with manager

$120 - $135 per year (depending on experience)

5% target of earned base salary

Health Insurance (medical, dental, vision), Life Insurance, Disability Insurance, 401(k) with employer match, Paid Time Off

The IT Infrastructure Manager is responsible for the leadership and operational oversight of the company’s IT infrastructure and integrated technology systems at three locations in the Twin Cities metro area. This includes end-users’ devices, physical and virtual servers, networking hardware, enterprise applications (including ERP), and other business-critical platforms. The role involves managing a small internal IT team, coordinating with third-party vendors, and partnering with business and enterprise leaders to align technology initiatives with organizational goals.

This role will work closely with the Director of IT, the Business Technology Leader located in NCCO’s Texas operation, and the General Manager of NCCO.

• Act as a hands‑on technology leader, working directly with business leaders to assess needs, troubleshoot issues, and implement practical, scalable IT solutions.
• Serve as the primary point of contact for all IT operations, projects, and escalations, ensuring timely communication and resolution across the organization.
• Directly administer and support core IT systems, including networks, servers, enterprise applications, backups, and related systems.
• Manage, mentor, and work alongside a small team of system administrators and helpdesk staff, providing technical guidance and escalation support as needed.
• Perform day‑to‑day IT tasks as required, including system maintenance, patching, troubleshooting, user support, and incident response.
• Conduct regular 1:1 meetings, provide ongoing coaching, and complete quarterly and annual performance evaluations.
• Prioritize and assign work for internal staff while remaining actively involved in execution; coordinate and oversee third‑party vendors and consultants.
• Develop, document, and enforce IT policies, standards, and procedures to ensure security, stability, and compliance.
• Maintain and execute the IT infrastructure roadmap, including lifecycle management of servers, storage, networks, and end‑user technology.
• Manage IT contracts, licensing, and service providers (e.g., ISPs, licensing, maintenance agreements); drive standardization to reduce complexity and cost.
• Balance hands‑on support, internal staffing, and outsourced services to meet evolving business demands.
• Participate in and oversee on‑call coverage, after‑hours maintenance, and critical incident resolution.
• Other duties and responsibilities as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NCCO will train the right candidate to excel at this opportunity.

• Associate degree or equivalent experience in Information Technology or…