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Help Desk Analyst
Job in
Saint Paul, Ramsey County, Minnesota, 55199, USA
Listed on 2026-01-01
Listing for:
Data Sciences International
Full Time
position Listed on 2026-01-01
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Join to apply for the Help Desk Analyst role at Data Sciences International
.
New Brighton, Minnesota. On site Monday‑Friday, full‑time.
Responsibilities- Receive, prioritize, document, and actively resolve end‑user help requests.
- Use diagnostic and help‑request tracking tools; provide in‑person, hands‑on desktop support.
- Respond to hardware and software problems, including email, MS Teams, and other Microsoft Office products.
- Troubleshoot user computing issues related to IT‑supported hardware or applications.
- Manage printers and print queue, imaging, and new computer setups.
- Identify potential cyber security issues and provide networked computer support.
- Change domain passwords; set up IT equipment; administer onboarding and off‑boarding for employees and contractors.
- Previous IT and end‑user support experience.
- Strong knowledge of email, MS Teams, and other Microsoft Office products.
- Experience troubleshooting user computing issues with supported hardware or applications.
An Equal Employment Opportunity Employer/Veteran/Disability. All reasonable accommodation requests will be reviewed and evaluated on a case‑by‑case basis.
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