Business Services Systems Manager

Overview

Serves as a technology, process improvement and project management expert providing technical and functional support to Business Services leads and team members, as well as other campus users, to realize the value of Workday and Transact, document management systems, payment acceptance systems and all peripheral software utilized by Business Services. Provides Payment Card Industry (PCI) knowledge for Macalester to assist in maintaining PCI compliance.

This position offers a flexible hybrid schedule.

The Business Services Team fosters responsible stewardship of Macalester’s financial resources through integrity, effectiveness, and innovation. Guided by the College’s mission, we strive to deliver consistently exemplary service with respect for the diverse needs of the entire Macalester community and external parties who rely on our work. We partner with our constituents to help them achieve their goals through timely and accurate resources, fiscal accountability, best practices, technical expertise, and ethical guidance fueled by a solutions-oriented spirit.

• Provides technical and business analysis for prioritized projects and programs, including new software/system evaluation. Key resource for Workday and Transact for Business Services.
• Provides technical leadership and project management for Business Services functional areas on technology projects, including evaluating existing business processes, gathering requirements, learning new technology functionality, conducting meetings, creating project roll-out and communication plans, developing and delivering training, and documenting and communicating the results. Meets with cross-departmental campus stakeholders as needed.
• Coordinates with Information Technology Services (ITS) and Business Services users to keep informed and disseminate updates. Provides test plan best practices and document testing procedures.
• Understands and documents the Business Services systems interdependencies, ensures effective process flow and data exchange and communicates with Business Services teams, ITS and other campus stakeholders.
• Assists in on‑going development, evaluation, automation, and documentation of Business Services processes and document handling and management with an eye toward continuous improvement and accessibility for our students, parents, vendors and other Macalester community.

• Serves as primary liaison between Business Services and ITS for troubleshooting, updates and projects.
• Provides technical support, business analysis and project management for prioritized projects and programs, including coordinating with ITS and campus stakeholders.
• Provides informed technical assistance, troubleshooting, and problem solving support to colleagues within Business Services, as well as campus users.
• Provides technical support to functional owners for Workday and Transact systems and peripheral software utilized by Business Services. Includes learning new systems, documenting and training functional users.
• Provides process and information outreach to the campus via marketing for the department, via announcements, attending campus meetings as a Business Services representative, campus‑wide communications, soliciting feedback from the campus community and point of contact for campus.
• Provides document management support, specifically for the Panda Doc application, within and beyond Business Services, as to improve the overall processes and accessibility for our students, parents, vendors and other Macalester community.

• Provides expertise for payment systems across campus. Helps campus partners to comply with vetted accepting payments solutions. Creates, encourages, monitors, supports and provides training for in‑person credit card training, to comply with PCI compliance requirements. Keeps systems up‑to‑date, customizes pricing catalogs, and monitors user populations. Provides payment processing mapping and support for campus customers and Accounting.
• Provides Payment Card Industry (PCI) security compliance expertise campus‑wide.…