Digital Workplace Collaboration Specialist

About ETS:

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future‑ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories.

Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

The Digital Workplace Collaboration Specialist is a subject matter expert in collaboration services with a particular interest in AI platforms to enhance productivity. The specialist collaborates with technology partners, vendors, product managers, Information Security, and legal teams to ensure alignment with company policies. This role bridges technology with business outcomes and ensures employees can leverage AI for efficiency and creativity. It requires a blend of technical expertise, business acumen, and innovative thinking to perform technical configuration, support, change management, user training, and continuous improvement based on feedback.

The incumbent will work closely with IT, HR, finance, compliance, and business leaders to ensure responsible and secure use of AI. We are seeking a dynamic and self‑driven Collaboration Specialist for AI to lead the operational, engineering, and security enablement of AI services across the enterprise. This position is pivotal in ensuring a seamless and secure experience for end users while maintaining the integrity and performance of our AI‑powered productivity tools.

If you are passionate about AI‑driven transformation, this role is well‑suited for you.

While we would prefer a candidate to be located within commuting distance to our corporate HQ in Princeton, NJ we are open to qualified candidates on the East coast of the US.

• Implement, monitor and provide continuous improvement of digital workplace technologies (Microsoft 365 services and collaboration services)
• Oversee the daily operations of Microsoft 365 Admin Center, which includes SharePoint, Teams, One Drive, Microsoft 365 Copilot, and Copilot Chat. Responsibilities include user provisioning, license management, and service health monitoring.
• Work with IT and business stakeholders to document and refine Copilot use cases across departments (e.g., customer service, legal, HR). Monitor adoption metrics and KPIs using Copilot dashboards and analytics tools.
• Maintain Copilot Studio agents and connectors for integration with internal data sources and workflows. Develop prompt libraries and role‑specific templates to boost user productivity.
• Act as an expert on Copilot capabilities, offering guidance and support to end users. Assist and oversee a Center of Excellence to ensure end users and Copilot Champions have access to current information.
• Collaborate with engineering teams to enhance Copilot performance and address technical issues. Develop and enforce data protection policies, including access controls, prompt injection defenses, and content filtering.
• Ensure adherence to enterprise security standards and regulatory requirements (e.g., SOC 2, GDPR). Maintain ethical standards and comply with all applicable laws and regulations relevant to your job function.
• Conduct enablement sessions, create best practices documentation for responsible AI usage, and stay updated with…